Dear Sir*madam,**Hope this e-mail finds you well.**I have recently had a knee surgery...
GetHuman-daniatm's customer service issue with Adidas from September 2018
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The issue in GetHuman-daniatm's own words
Dear Sir*madam,**Hope this e-mail finds you well.**I have recently had a knee surgery, and was looking for trainers*shoes that are very comfortable for walking as I have an upcoming trip where i’m expecting to walk quite a lot. I’ve decided to buy the ultra boost after the salesman at the store convinced me that it’s “The most comfortable shoes in the market, and was designed to release pressure from the knees”. So I’ve made the investment and bought them from a store in Amman, Jordan where I live, for almost *** JOD ($***), but after trying them on while walking I found out that there’s a problem with the upper back side of the shoes. Wearing them is incredibly painful and now I have blisters on the upper side of my heal as per the photo below (this is a toned down version as I’ve been trying to treat the blisters and cuts). **Wearing any shoes at this point is painful, and I can’t believe this happened from a shoe that cost me a lot of money and is supposed to be one of the most comfortable shoes in the market. **Just wanted to draw your attention to this problem because there’s an apparent problem in the design of this pricey pair of trainers.**Dania Mousa
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