Earlier tonight, I asked my mom if I could buy the Yeezy Boost *** V*, but every time w...

GetHuman1174032's customer service issue with Adidas from September 2018

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The issue in GetHuman1174032's own words
Earlier tonight, I asked my mom if I could buy the Yeezy Boost *** V*, but every time we tried inputting her Paypal information, adidas.com locked us out, saying there was a security issue and that something went wrong, suggesting to change browsers or devices, which was exactly what my mother and I did. Unfortunately, the security message continued to appear, until on our third attempt on my phone (logged into my account) sent me to the page letting me know my order went through. About ** minutes later, my mom checked her Paypal and found, to her horror, that * of the purchases had gone through, not just the one when I logged into my gmail account. My main question is if you have the ability to cancel the first * orders, as I'm sure someone else would definitely appreciate having those shoes. Please contact me for more information if you believe you can help! My mother is distressed right now, having just spent $***! Thank you.
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Adidas

Customer service issue
Reported by GetHuman1174032
Sep 21st, 2018 - 6 mons ago
I have an issue with Adidas too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1174032 started working on this issue
Sep 21st, 2018 1:23am