I ordered a pair of shoes off the adidas app yesterday, (men's nmd*r* STLT primeknit sh...

GetHuman1038680's customer service issue with Adidas from August 2018

Help with my Adidas issue
The issue in GetHuman1038680's own words
Trying to purchase a shoe ... I ordered a pair of shoes off the adidas app yesterday, (men's nmd*r* STLT primeknit shoes) order number is ACA******** and the total came to ***.** but upon checking this morning I was charged twice for this purchase, this is my first time ordering online with you guys and it's really frustrating seeing how I was charged twice. I would still like the shoes I'd just like the additional cost to be refunded as I'm sure it was just a mistake, thankyou
I was charged twice for one shoe which is very frustrating
To be refunded the extra charge on my card
I have an issue with Adidas too
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Adidas

Customer service issue
Reported by GetHuman1038680
Aug 26th, 2018 - 4 mons ago
I have an issue with Adidas too
Fixed
Seen by 13 customers so far
Similar issue to 811 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman1038680 started working on this issue
Aug 26th 4:55pm
GetHuman1038680 indicated the issue is not fixed yet.
Aug 26th 9:26pm
GetHuman1038680 indicated the issue is not fixed yet.
Aug 26th 10:08pm
GetHuman1038680 indicated the issue is not fixed yet.
Aug 27th 1:12am
GetHuman1038680 indicated the issue is not fixed yet.
Aug 27th 1:14am