I bought a pair of sneakers for my son on December **, ****. The information on the box...

GetHuman-francesz's purchase return issue with Adidas from April 2018

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The issue and preferred resolution, in GetHuman-francesz's own words:
I bought a pair of sneakers for my son on December **, ****. The information on the box include: Powerblaze K, UPC PO**********, C*****. The purchase was made in a retail store named as "Kidz Shooz", located at * West Lancaster Avenue, Ardmore PA *****. Tel: *** *** ****. When my Son worn them only a few times, the red stripes attached to the outsole started to fall off on one of the shoes. As you will see from the attached photos, it becomes dangerous to wear them now because it may cause a fall at any time. I took the sneaker to the retailer but they declined to take them back or make replacement. The retailer instead asked us to contact the company directly, which prompts this request.
I trust that Adidas will make this right and come up with a resolution that is fair.
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Adidas

purchase return issue
Reported by GetHuman-francesz
Apr 30th, 2018 - 3 mons ago
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GetHuman-francesz started working on this issue
Apr 30th 3:10am