My AcuRite tipping-bucket rain gauge will not stay calibrated. With the rainfall before...

GetHuman-barrybli's customer service issue with AcuRite from November 2018

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The issue in GetHuman-barrybli's own words
My AcuRite tipping-bucket rain gauge will not stay calibrated. With the rainfall before last, my Acurite measured *.**". This is calibrated against my National Weather Service rain gauge which measured *.**". *% error is very acceptable. However with yesterday's rainfall, my Acurite tipping- bucket rain gauge read *.**". My NWS rain gauge read *.**". **% ever is UNacceptable. I've had two other Acurite rain gauges: The first one was a free-standing rain gauge with a small rectangular display. For five years it remained perfectly calibrated. It yielded no more than *.*% error- extremely accurate. The tipping- bucket rain gauge I had previous to my current one was a *-in-* system. It also, once calibrated, remained perfectly calibrated for * years. The only caveat with this *-in-* system was it only had one solar panel facing due south. Therefore, when the sun would go to the west it would no longer shine on the solar panel, therefore not spinning the aspirating fan inside the thermo-hygro radiation shield. I would get a spike of *-** with my maximum temperature- totally UNacceptable. I then had to rely upon the sensors inside my instrument shelter. Of course when there was no sun or at night time the readings were plus or minus **. Therefore, I purchased my current AcuRite *-in-* system which has the dual solar panel setup. From shortly after sunrise to shortly before sunset the Sun shines on a solar panel and the aspirating fan spins inside the thermo-hygro radiation shield. This yields me very accurate maximum temperature readings of plus or minus **. Even when it's overcast, but not a thick overcast, the radiation from the Sun still spins the aspirating fan. Of course, as you know, with accurate temperature readings I also get accurate humidity readings. The barometric pressure is never correct. Actually, it's not even close. For this I have a digital barograph and a chart-reading barograph. As you very well know, it's not the number of the barometric pressure that's important, but rather the tendency as an "rising," "falling," or steady. The wind direction is right on the money since I set this Acurite up using a compass. For the NYC metro area in which I live (northern NJ), my declination is *** east of magnetic north yielding Polar north. Wind speed is acceptable, except it doesn't accurately register gusts. As you know, the Acurite sends out a signal for all its parameters every ** seconds. It's always highly unlikely that a gust, which lasts no more than * or * seconds, will occur at exactly the same time the signal is sent out. Therefore I have a high-end wired anemometer and wind vane on the roof of our house. The gauge inside has a gust register. When I push the button on the bottle of the gauge in, the needle jumps-up to the last peak gust. If the button is held in for * seconds it resets to zero prepared for the next peak gust. I am very pleased with everything my *-in-* AcuRite does, but very DISPLEASED with the rain gauge and very DISAPPOINTED. Again, the * Acurite tipping-bucket rain gauges I had were well-calibrated and remained well-calibrated for five and four years respectively. I need to tell you that I do know how to properly make the adjustments. The difference between my current Acurite tipping-bucket rain gauge's adjustment screws and the previous Acurite *-in* tipping-bucket rain gauges adjustment screws is the left hand ***** is out very far. This causes me concern because if I have to decrease the value of the rain gauge, I need to turn the ***** counterclockwise. I'm concerned that too much counterclockwise motion would cause the ***** to loosen or possibly fall out. Also, the right hand ***** is in so far it's difficult to access with a small Phillips head screwdriver. I have to feel around until the screwdriver tip sits into the *****. With the previous *-in-* rain gauge, the screws were in a good location allowing me to mark each ***** at the **:** position with a black Sharpie. Therefore I knew that I was turning both screws exactly the same amount. What suggestions do you have? Is my AcuRite still covered under the warranty? At the AcuRite site, I read there is a **-day, one year, and **-year warranty. I really don't want to spend another $*** for a new AcuRite *-in-* set-up. It's extremely important that I have accurate rainfall readings since I report, * days per week, to CBS**NYC, NBC**NYC, News** NJ, and I am a certified Sktwarn spotter for the NWS. Sure I can go outside with an umbrella and read the NWS gauge, but that requires removing it from the bracket on the post and bringng it into the kitchen counter. The NWS gauge has an inner-tube which measures from * to *" in one hundredth of an inch increments. When this inner-tube fills up, it overflows into a larger outer tube. Therefore I pour the inner tube into the kitchen sink and write down *.**" on a piece of notepad paper. I then pour the rain fall from the outer tube into the tube that measures up to *". I keep doing this, and noting this, until I'm done with all the water. It's extremely accurate, but very inconvenient. As you very well know, with the tipping-bucket rain gauge I receive on the display the running total for the rainfall event, the rainfall rate, and the monthly total. What do you suggest I do about this very distressing problem I'm having with my current tipping-bucket rain gauge? I wholeheartedly apologize for being so detailed and very long-winded. I very much look forward to your reply. Thank you for taking the time to read this lengthy explanation. You may also reach me by phone at: (***) ***-****. Respectfully, Barry Goldberg

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Customer service issue
Reported by GetHuman-barrybli
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 42 customers so far
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GetHuman-barrybli started working on this issue
Nov 28th, 2018 5:29am
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Nov 28th, 2018 5:31am

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