My call of duty account was hacked and the screen name was changed about a month ago. I...

GetHuman-sj_hig's Hacked Account issue with Activision from May 2021

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Before contacting them, items GetHuman-sj_hig may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sj_hig's own words
My call of duty account was hacked and the screen name was changed about a month ago. I can't solve the issue because Activision won't let me appeal my ban, saying I was the account holder at the time unauthorized software was used. But they could easily check the IP address at the time, but they won't. How am I supposed to be ok with this decision when it's wrong? I spent $*** alone on Modern Warfare, a game I played for well over a year without any hacks, bans, or even a warning. I stopped playing for almost a year because my daughter got sick and I needed to focus my attention ***% on her. Now, after almost a year of not playing on my account, I come back to a ban. I checked my recent games with the online tracker and it says I played * games on Warzone Rebirth (new map) in April **** but I've never played that map and I haven't play at all in ****. So please tell me how I'm supposed to be patient or accepting of something so wrong?

GetHuman-sj_hig did not yet indicate what Activision should do to make this right.

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What Do I Do If There Are Missing Items from My Activision Account?How Do I Recover Access to My Activision Account?How Do I Appeal a Ban on Activision?
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Activision

Hacked Account issue
Reported by GetHuman-sj_hig
May 27th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5859 others
0 customers following this

Timeline

GetHuman-sj_hig started working on this issue
May 27th 7:05pm

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