(I AM ON PC) I was playing Infinite Warfare Zombies (Beast from Beyond) when my game cr...

GetHuman4877837's customer service issue with Activision from May 2020

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The issue in GetHuman4877837's own words
(I AM ON PC) I was playing Infinite Warfare Zombies (Beast from Beyond) when my game crashed, leaving me at a black screen. I waited for a while, but it forced me to shut down my computer. I went back into the game, and now I can’t even access zombies mode. For more detail, everything else works, I can not even enter the main screen for zombies. The message that pops up is Fatal Error “Error While Opening Initial Menu”. I get this error every time I try and open zombies from the main menu screen (the first screen you sit on when loading the game). I have figured out that this error I am having is not computer based, but profile based. I found this out by creating a new steam account, on the same computer of course, and using family sharing, I was able to access Infinite Warfare, and I was able to access the zombies game mode. I already contacted Activision support and they gave me a case number of ********. But it has been over a month that I havnt heard anything from them. If this fix requires a total profile reset or something like that I am completely fine with it. Thank you for your help.

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Activision

Customer service issue
Reported by GetHuman4877837
May 27th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 5808 others
0 customers following this

Timeline

GetHuman4877837 started working on this issue
May 27th, 2020 7:29pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 27th, 2020 7:36pm
GetHuman4877837 confirmed the issue is fixed. Hooray!
May 27th, 2020 7:36pm
GetHuman4877837 indicated the issue is not fixed yet.
May 28th, 2020 1:48am
GetHuman4877837 indicated the issue is not fixed yet.
May 28th, 2020 1:48am
GetHuman4877837 indicated the issue is not fixed yet.
May 28th, 2020 1:48am
GetHuman4877837 indicated the issue is not fixed yet.
May 28th, 2020 1:48am
GetHuman4877837 indicated the issue is not fixed yet.
May 28th, 2020 1:48am

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