I try and log on and won’t go past the fetching online profile. My husband in the same...

GetHuman4438578's customer service issue with Activision from March 2020

Help with my Activision issue
The issue in GetHuman4438578's own words
I try and log on and won’t go past the fetching online profile. My husband in the same house in the other room has no issue. Restarted Xbox, restarted my internet and still same problem. It simply won’t let me log on.

GetHuman4438578 did not yet indicate what Activision should do to make this right.

How GetHuman4438578 fixed the problem
I just kept restarting my Xbox and connecting and reconnecting the internet. When I say restart I don’t mean from the controller I mean hold the console power button down so you restart and refresh. It took me about an hour and it finally let me log in and play.
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Activision

Customer service issue
Reported by GetHuman4438578
Mar 9th, 2020 - 10 months ago
Fixed
GetHuman4438578 shared how to fix
Seen by 7 customers so far
Similar issue to 3254 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Version Type
Name of Account Holder

Timeline

GetHuman4438578 started working on this issue
Mar 9th, 2020 1:16am
GetHuman4438578 confirmed the issue is fixed. Hooray!
Mar 12th, 2020 1:30am
GetHuman4438578 confirmed the issue is fixed. Hooray!
Mar 12th, 2020 4:27am

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