i was playing on my xbox then i went to prestige to tier * prestige and my xbox froze w...

GetHuman1624794's customer service issue with Activision from November 2018

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The issue in GetHuman1624794's own words
i was playing on my xbox then i went to prestige to tier * prestige and my xbox froze while doing this forcing me to restart when i did i had lost all of my levels and weapon progress i had diamond for all smgs and all of the reactive camoes for mx* gks and titan completed with the exception of around ** headshots or the Maddox and vpr i would like all of my old stuff to be added back to my account what i found was strange was the fact that i kept all of my blackmarket progress i was still level *** with all of my specialist skins anything and everything you could do would be a huge help
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Activision

Customer service issue
Reported by GetHuman1624794
Nov 26th, 2018 - 10 mons ago
I have an issue with Activision too
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GetHuman1624794 started working on this issue
Nov 26th, 2018 2:37am