I preordered Black ops * for the PS* and got a redeem code for the Diviny signature wea...

GetHuman1335157's customer service issue with Activision from October 2018

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The issue in GetHuman1335157's own words
I preordered Black ops * for the PS* and got a redeem code for the Diviny signature weapon. I used the code but, now I can not access the weapon in my game at all. How can we fix this?
GetHuman1335157 did not yet indicate what Activision should do to make this right.
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Activision

Customer service issue
Reported by GetHuman1335157
Oct 12th, 2018 - 2 mons ago
I have an issue with Activision too
Fixed
Seen by 5 customers so far
Similar issue to 499 others
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Timeline
GetHuman1335157 started working on this issue
Oct 12th 9:22pm
GetHuman1335157 indicated the issue is not fixed yet.
Oct 12th 9:24pm