Stopped at Walgreens on my way back from Baycare*Bardmoor cancer institute to drop off prescriptions I need every month. Later I discovered some medications had been substituted to something unfamiliar. A strong pain medication had been filled with a different generic. I was told it only looked different . Later when I sorted them. Went to bed ,a couple hours later I woke in terrible pain. Spent an awful night awake, up and down ! The next morning I took my normal dose with my other meds and waited and waited and nothing.I'm still waiting. Looks like it's going to be a very long month.This pharmacy had always stocked the med made by Actavis Pharma for years and with no warning , I don't know what to do. Walgreens can't replace them and can't say if next month will have anything different ?

GetHuman840395's customer service issue with Actavis from July 2018

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The issue in GetHuman840395's own words
Just fill my prescriptions, they with were filled with KVK Tech. These do not work for me much at all. It's going to be a long month. Just knowing that next month this would be back to the Actavis that work for this kind of pain would be helpful !** ! ... Pharmacy's like Walgreens have always had Actavis pharma products for years in stock like Oxycodone A-*** ,etc . When it come's to cancer pain if it's not Actavis it do's not work for me ! I spoke to an Actavis representative and asked where are your products. He says ready and waiting but they have to be ordered by them. I spoke to the Pharmacist and explained what was going on. It do's not sound like he knows if they will have them next month ,that seems unlikely . So now what, or what is going on ?
This was especially frustrating , you would think a pharmacist would understand but I don't think they have a clue. When I asked him about the change he said o you mean the ones that" look" different. I respectfully said , no they " are" different and they also don't work much at all for "me" !
The Phar manager is really a nice man. In Florida everything is stirred up know with this what is conceived as an opiate crisis.
Iv'e been a regular for many years. No problems, i'm polite and patient ,also spent a lot of money there along with the rest of the family.
Started by asking him if this was a permanent change. Normally he would of offered to order them. He seemed reluctant witch is not like him. Said that is what they have been sending for two months now. Didn't want to push that day. He was very busy.Walgreens Pharmacy,***** Park Blvd. Seminole, Fl ***** ***-***-****
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To start the A- *** **mg oxycodone IR NDC* ****-****-**
Customer service issue
Reported by GetHuman840395
Jul 2nd, 2018 - 4 years ago
Seen by 190 customers so far
Similar issue to 17 others
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GetHuman840395 started working on this issue
Jul 2nd, 2018 1:06am
GetHuman840395 indicated the issue is not fixed yet.
Jul 3rd, 2018 8:56pm

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