I had two phone calls in a week from a caller claiming to be from Microsoft. The first...

GetHuman4126265's Can't Redeem Money issue with Acorns from December 2019

Help with my Acorns issue
First: share to improve GetHuman4126265's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4126265 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4126265's own words
I had two phone calls in a week from a caller claiming to be from Microsoft. The first call said I had a serious virus. I was talked through a lengthy process to clear the virus and establish a 'lifetime' virus protection. The second call said my internet identity was stolen for use in child pornography. Fixed and again given 'lifetime protection'. Total cost $****.**. Money paid to Ezysupport, Barcelona. Is this a scam? Can I stop payment?

GetHuman4126265 did not yet indicate what Acorns should do to make this right.

How GetHuman4126265 fixed the problem

We are waiting for GetHuman4126265 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Acorns customer problems.
How Do I Pay My Acorns Credit Card Bill Online?How Do I Send a Check to Someone Online Using Acorns?How Do I Unfreeze My Acorns Account?How Do I Unfreeze My Acorns Account?How Do I Close My Acorns Account?
Do you have a customer issue as well?
We can help you get Acorns's attention and get better help faster. Tap below to get started.
Having Acorns issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Redeem Money issue
Reported by GetHuman4126265
Dec 20th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 767 others
0 customers following this


GetHuman4126265 started working on this issue
Dec 20th, 2019 5:09am
GetHuman4126265 indicated the issue is not fixed yet.
Jan 8th, 2020 3:09am