asks for username and password to link bank accountkeeps resulting in an error type mes...

GetHuman-brawase's customer service issue with Acorns from August 2019

Help with my Acorns issue
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The issue in GetHuman-brawase's own words
asks for username and password to link bank accountkeeps resulting in an error type message saying it cant complete the action. Is this because the account needs verified, blocked third party access or am I needing to enter my Acorns info into the information bar or my username and password for my online banking(Gesa Credit Union)*Also, just ordered an Acorns debit card, when can I expect delivery?*Also, my wife is the one working and I'm at home due to disability (pending claim so no income of my own as of yet, soon though). I'd like to link her pay card(ADP, where all her paycheck gets automatically deposited to, she's not much for numbers or investing or financial decision making of the magnitude implied with investing in our future*retirement so she gives me permission to do these things, have done similar things on Robinhood), due to the constant failure to link my bank account, I'm hesitant to tey and link her ADP card but if possible, I would love to. I'm hoping that with the earnings call Ive been waiting for happening Thursday morning, I can take my profit and close down Robinhood and get that money over to Acorns. I have my bank account linked to Robinhood and thats why I'm confused as to why I'm javing difficulty here. I might also add that this bank account is a savings account not a checking account. l know this is long but I figured instead of writing * or * short request forms, write one longer one. *Thank you for your help and patience.

GetHuman-brawase did not yet indicate what Acorns should do to make this right.

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How Do I Pay My Acorns Credit Card Bill Online?How Do I Send a Check to Someone Online Using Acorns?How Do I Unfreeze My Acorns Account?How Do I Unfreeze My Acorns Account?How Do I Close My Acorns Account?
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Acorns

Customer service issue
Reported by GetHuman-brawase
Aug 14th, 2019 - 2 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 1207 others
0 customers following this

Timeline

GetHuman-brawase started working on this issue
Aug 14th, 2019 7:49am
GetHuman-brawase confirmed the issue is fixed. Hooray!
Aug 14th, 2019 7:50am
GetHuman-brawase indicated the issue is not fixed yet.
Aug 14th, 2019 7:50am

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