My account wasn't approved initially. It said we can not open your account at this time...

GetHuman-martamis's customer service issue with Acorns from October 2018

5 views | 565 similar | 0 following
Help with my Acorns issue
First: share to improve GetHuman-martamis's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-martamis's next move: talk to Acorns when they open.
Acorns's call center is closed now. We will send GetHuman-martamis a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-martamis's own words
My account wasn't approved initially. It said we can not open your account at this time we need more info for verification. I read some reviews and decided to ignore the email stating they needed my picture ID and a lease or current utility bill and said forget it I am not even into this I don't want the account. Well here it is * weeks later and I was awoken at *:** am to a notification from my Chime bank account stating Acorns took $*.**!!! Confused I went to gmail typed in acorns and about * emails popped up (they went to spam) clicked on one so I could re download the app and get into this "account " that wasn't even finalized!!!! All to see I HAVE $* INVESTMENT'S NONE!! DID NOT EVEN PAY THE INITIAL $*.** OPENING FEE! However, they turned on roundups themselves, Finished opening the account themselves and decided to charge me at one time for nearly * weeks worth of round ups, sometimes they charged an actual WHOLE DOLLAR for a round up! How is that a round up??! I need my money. I now have less than $*.** in my bank account I am a widowed mother of * kids all ** and under my baby is special needs and has a dr appt today at *pm and I need to get my kids to and from school AND I HAVE NO GAS at all. I need help I am so upset I am getting sick. I want my money and this phony account closed. This is fraud! This is illegal!

GetHuman-martamis did not yet indicate what Acorns should do to make this right.

How GetHuman-martamis fixed the problem

We are waiting for GetHuman-martamis to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Acorns customer problems.
How Do I Pay My Acorns Credit Card Bill Online?How Do I Send a Check to Someone Online Using Acorns?How Do I Unfreeze My Acorns Account?How Do I Unfreeze My Acorns Account?How Do I Close My Acorns Account?
Do you have a customer issue as well?
We can help you get Acorns's attention and get better help faster. Tap below to get started.
Having Acorns issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-martamis fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-martamis
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 565 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman-martamis started working on this issue
Oct 23rd, 2018 10:05am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies