My account wasn't approved initially. It said we can not open your account at this time...

GetHuman-martamis's customer service issue with Acorns from October 2018

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The issue in GetHuman-martamis's own words
My account wasn't approved initially. It said we can not open your account at this time we need more info for verification. I read some reviews and decided to ignore the email stating they needed my picture ID and a lease or current utility bill and said forget it I am not even into this I don't want the account. Well here it is * weeks later and I was awoken at *:** am to a notification from my Chime bank account stating Acorns took $*.**!!! Confused I went to gmail typed in acorns and about * emails popped up (they went to spam) clicked on one so I could re download the app and get into this "account " that wasn't even finalized!!!! All to see I HAVE $* INVESTMENT'S NONE!! DID NOT EVEN PAY THE INITIAL $*.** OPENING FEE! However, they turned on roundups themselves, Finished opening the account themselves and decided to charge me at one time for nearly * weeks worth of round ups, sometimes they charged an actual WHOLE DOLLAR for a round up! How is that a round up??! I need my money. I now have less than $*.** in my bank account I am a widowed mother of * kids all ** and under my baby is special needs and has a dr appt today at *pm and I need to get my kids to and from school AND I HAVE NO GAS at all. I need help I am so upset I am getting sick. I want my money and this phony account closed. This is fraud! This is illegal!

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Acorns

Customer service issue
Reported by GetHuman-martamis
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 565 others
0 customers following this
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Timeline

GetHuman-martamis started working on this issue
Oct 23rd, 2018 10:05am

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