I am having trouble logging in to my account, so I used Acorns “Contact Us” page to e-m...

GetHuman-jackino's customer service issue with Acorns from September 2018

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The issue in GetHuman-jackino's own words
I am having trouble logging in to my account, so I used Acorns “Contact Us” page to e-mail them*- I origianlly reached out to Acorns * days ago via e-mail*- No response (not even a “we’ve received your e-mail confirmation)*- I reached out to Acorns via e-mail * days ago (same issue, unable to login)*- No response to first or second e-mail*I sent a third e-mail request for help today, * days after my original e-mail request for help. Today is a Saturday, so I would not expect a response until Monday, but I am seriously wondering why an investment type company would not be on top of communicating with customers? I do not feel safe or secure with the level of communication I am receiving. **I would hope to receive an e-mail or even a phone call (my account has my phone number) in an attempt to help resolve my issue**I would hope that Acors updates their e-mail system. It is not difficult at all to have an auto reply letting the customer know that their e-mail has been received and include a phone number for the customer to reach out and talk to a real human
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Acorns

Customer service issue
Reported by GetHuman-jackino
Sep 22nd, 2018 - 3 mons ago
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GetHuman-jackino started working on this issue
Sep 22nd 6:49pm