My wife decided to cancel our subscription. I tried to cancel but ACORN had automatica...

GetHuman5871297's customer service issue with Acorn TV from March 2021

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The issue in GetHuman5871297's own words
My wife decided to cancel our subscription. I tried to cancel but ACORN had automatically deducted for another year a few days before I tried to cancel. ROKU will not refund the payment. I have been told that I can continued to watch AcornTV until ****. The problem is that I cannot log in to watch. The message says that I already subscribed and that I should use the credentials that I used to sign up. I am able to log into ROKU's website, but I cannot log in to Acorn's service. Thus I cannot cancel and I cannot watch. what can I do?

GetHuman5871297 did not yet indicate what Acorn TV should do to make this right.

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Acorn TV

Customer service issue
Reported by GetHuman5871297
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 251 others
0 customers following this

Timeline

GetHuman5871297 started working on this issue
Mar 21st 7:11pm

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