Hello, I am writing on behalf of Miriam Cable. James Sullivan from Acorn recently acte...

GetHuman-shaskell's customer service issue with Acorn Stairlifts from August 2018

Help with my Acorn Stairlifts issue
The issue in GetHuman-shaskell's own words
Hello, I am writing on behalf of Miriam Cable. James Sullivan from Acorn recently acted as client advisor to Mrs. Cable to install a stairlift. Mr. Sullivan advised her that she would need to have a *** volt outlet installed next to her staircase. She contracted Eastside Electric and had the job done. Unfortunately the design that Mr. Sullivan envisioned was not able to be installed. In a phone conversation with an Acorn representative it was agreed that her deposit and the amount of $***.** for the electrical outlet installation was to be refunded. As requested she submitted copies of the bill and her payment to Eastside Electric to Acorn. She received her deposit back but not reimbursement for the unnecessary electrical outlet. Please send the promised reimbursement of $***.** to:*Mrs. Miriam Cable **** Rocky Road East*Harwinton, CT ******If you have questions please contact Mr. Stephen Haskell at (***)***-****. Thank you for your prompt attention to this matter.
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Acorn Stairlifts

Customer service issue
Reported by GetHuman-shaskell
Aug 27th, 2018 - 4 mons ago
I have an issue with Acorn Stairlifts too
Fixed
Seen by 7 customers so far
Similar issue to 3 others
0 customers following this
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Timeline
GetHuman-shaskell started working on this issue
Aug 27th 10:51pm
GetHuman-shaskell indicated the issue is not fixed yet.
Aug 28th 3:25am
GetHuman-shaskell indicated the issue is not fixed yet.
Aug 29th 1:20am
GetHuman-shaskell indicated the issue is not fixed yet.
Aug 29th 1:21am
GetHuman-shaskell indicated the issue is not fixed yet.
Aug 31st 2:54pm