I called last month about my card and they said it was under investigation about my tax...

I called last month about my card and they said it was under investigation about my tax refund that got deposited in March I had Surgery and was invompacited and was hospitalized and I got discharged on June the * and I called my tax preparer and was told that my mdad net was deposited in March and it’s been about two or * was and they said **days they will send me a check, and they sent me an paper Of were **** was spent for Im the card , the representative was very rude all the times I called and I email , the head company or a least I thought I did and I can’t recive a my money or a straight answer from anyone. I’m reslly in need of my funds I have * children and by me being hospitalized I have back bills, and I have no money,,, I just want some answers and my money