On April ** I placed an on line order(*********) for a total * items for curb side pick...

GetHuman-setco's customer service issue with Ace Hardware from May 2020

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The issue in GetHuman-setco's own words
On April ** I placed an on line order(*********) for a total * items for curb side pick @ the Derby, NY store. On may *, I received an email advising that the items were not in inventory at the store but would be delivered to the store from the warehouse the following week. On May * or * I received an email advising that * items were being shipped directly to me. On May * I contacted the store to find the procedure for curbside pick up and was advised that * of the items had not been received but were expected the following week. Several more calls advised no delivery to the store but "please be patient, the system is heavily taxed". I called this morning hoping to get in for pick-up and was advised that the entire order had been cancelled. I never cancelled the order nor was I advised that it had been cancelled. This is very upsetting. I needed the lawn fertilizer before the weeds started to grow, the spot lights for home security and the wall board joint compound for a repair that needs completion. I've lost over * weeks while patiently waiting. And the reason I availed use of your ordering system is because I am severely handicapped and find it difficult to wander around a large store looking for items. I am really disappointed in the on-line ordering Ace has developed and, if you will excuse my French, all I can say is what a **** show. Guess were going to True Value or Lowes.

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Ace Hardware

Customer service issue
Reported by GetHuman-setco
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 157 others
0 customers following this


GetHuman-setco started working on this issue
May 23rd, 2020 2:23pm