Placed an order to pick up a patio set that your system said was in stock. Store infor...

GetHuman-timned's Cancel order issue with Ace Hardware from May 2020

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The issue in GetHuman-timned's own words
Placed an order to pick up a patio set that your system said was in stock. Store informed me the inventory system was wrong and there is no more in warehouse. Said she would cancel order....didn't. On hold, literally, for * hours, ** minutes. Canceled order but said * days to get my money back. System can take your money immediately but can't refund for * days???...on hold yet again, for a total of * plus hours. *. your inventory controlled failed *. you are taking people's money for something you didn't have *. What the **** is going on with your customer service (* ** in line and it takes * hours to get someone)…..please hire more than * person for a national company!!! I want my money back today please. Very horrible experience with Ace Hardware.

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Ace Hardware

Cancel order issue
Reported by GetHuman-timned
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 155 others
0 customers following this

Timeline

GetHuman-timned started working on this issue
May 22nd, 2020 6:57pm

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