Hello- I need to file a complaint against ace hardware in Maricopa, Arizona. My dad tri...

GetHuman-gsanche's customer service issue with Ace Hardware from December 2018

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The issue in GetHuman-gsanche's own words
Hello- I need to file a complaint against ace hardware in Maricopa, Arizona. My dad tried to return and item and after being told he could get his original refund the cashier pressured him to get store credit after my dad said he didn’t want store credit . My dad left the store without a refund and without the product he had purchased. The store kept it. My dad felt discriminated because he does NOT speak English very well. He was truly treated unfairly. I need someone to contact me as soon as possible. ***.***.****.**This incident occurred on ********* around *:**. We are requesting a full refund of the toilet repair kit my dad originally bought and you guys kept without giving my dad a refund.
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Ace Hardware

Customer service issue
Reported by GetHuman-gsanche
Dec 5th, 2018 - a mon ago
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Seen by 6 customers so far
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Timeline
GetHuman-gsanche started working on this issue
Dec 5th, 2018 3:36am