i purchased a ace spade shovel last fall. i am not hard on my tools, the metal spade pa...

GetHuman1031524's customer service issue with Ace Hardware from August 2018

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The issue in GetHuman1031524's own words
i purchased a ace spade shovel last fall. i am not hard on my tools, the metal spade part broke well is cracking, i went to my local store and because i didn't have a rewards card or used it to buy this shovel they would not replace it. needless to say i left that store frustrated, unhappy, and confused. I know these stores are independently owned but for pete's sake stand behind your products. it's not like they didn't know it was a ace shovel it's stamped right in the metal. i could see it the fiberglass handle was broke due too over use but like i said I'm not hard on my tools. i don't remember the customer service person i talked to over the phone but she was not helpful she asked if i had my sales slip? yeah i keep all my sales slips for everything i buy, NOT!! not only does this reflect bad on the Ace name but the store as well.
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Ace Hardware

Customer service issue
Reported by GetHuman1031524
Aug 24th, 2018 - 4 mons ago
I have an issue with Ace Hardware too
Fixed
Seen by 7 customers so far
Similar issue to 17 others
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Timeline
GetHuman1031524 started working on this issue
Aug 24th 2:59pm
GetHuman1031524 indicated the issue is not fixed yet.
Aug 24th 4:07pm
GetHuman1031524 indicated the issue is not fixed yet.
Aug 26th 10:59am
GetHuman1031524 indicated the issue is not fixed yet.
Aug 27th 4:16pm