i purchased a ace spade shovel last fall. i am not hard on my tools, the metal spade pa...
GetHuman1031524's customer service issue with Ace Hardware from August 2018
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The issue in GetHuman1031524's own words
i purchased a ace spade shovel last fall. i am not hard on my tools, the metal spade part broke well is cracking, i went to my local store and because i didn't have a rewards card or used it to buy this shovel they would not replace it. needless to say i left that store frustrated, unhappy, and confused. I know these stores are independently owned but for pete's sake stand behind your products. it's not like they didn't know it was a ace shovel it's stamped right in the metal. i could see it the fiberglass handle was broke due too over use but like i said I'm not hard on my tools. i don't remember the customer service person i talked to over the phone but she was not helpful she asked if i had my sales slip? yeah i keep all my sales slips for everything i buy, NOT!! not only does this reflect bad on the Ace name but the store as well.
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