I have a monthly check that has been deposited and it has not been released. I have bee...

GetHuman5913714's customer service issue with AccountNow from April 2021

Help with my AccountNow issue
The issue in GetHuman5913714's own words
I have a monthly check that has been deposited and it has not been released. I have been a customer since **** and have my VA benifit monthly check depsited to my account ever since and got for days ahead until now it was supposed to have been in my account March **th and was not .I have taked with the VA Benifit department and they told me that my check was direct deposited this morning .When I call to check on it it is not there and the automated voice computer claims I have no pending depositesOn march **th it said I had a deposite to be in before the day was gone it never showed up I called several times a day since then all of a sudden I don't have a pending deposite but the VA Affairs benifit department told me today that it has been direct deposited this mornig **********. this has really messed up my bills . I have called every number I can find on line trying to get ahold of someone to help me but only get the automatedsystem. Help me please get this fixed.

GetHuman5913714 did not yet indicate what AccountNow should do to make this right.

How GetHuman5913714 fixed the problem
It's kinda fixed my check is head to my daughter in SC. and will be sent back to me and I will deposit into my new checking account with a bank close to me. i did some more research and found the phone number to the vorporate offices to metabank to those who need to know it it is (***)***-****. they had held my check and then claiming it was reported lost or stolen and they closed my account right after I made this complaint . But if anyone wants to talk to a humin call the corporate number above they do answer there phone
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AccountNow

Customer service issue
Reported by GetHuman5913714
Apr 1st, 2021 - 4 months ago
Fixed
GetHuman5913714 shared how to fix
Seen by 13 customers so far
Similar issue to 531 others
0 customers following this
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account

Timeline

GetHuman5913714 started working on this issue
Apr 1st 9:42pm
GetHuman5913714 confirmed the issue is fixed. Hooray!
Apr 4th 6:59am