Ok money was took off my card.so i had the card shut off.i was suppose to send in my pr...

GetHuman-moneywor's customer service issue with AccountNow from December 2018

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Social Security, Card Number, Name on Account, Date of Birth, Home Address, Phone number on the back of the card, and Email on Account
The issue in GetHuman-moneywor's own words
Ok money was took off my card.so i had the card shut off.i was suppose to send in my proof of address and i d.so i had to go gdt another social sercurity card .i did that.Then i recieved a fax number from accountnow and i faxed the documents over to you.i waited three days called you guys back after three days and you tell me you never recived it .Then i wait again.i called everyday cause you told me how to upload but my account number was not going in so i called everyday all day like i cant log in finally after a week of trying this account number they then tell me to take the first numbers off so it worked they say they recieved it every three days its something different they claim they didnt recieve the fax so i upload them my fax reciept.they tell me they didnt recieve it cause i didnt put account number on there but had they told me that i would of had that on that fax paper .i have kids i work .This has been my last two direct deposits i getting the run around and my problem not solve i cant provide for my kids in this form please help

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AccountNow

Customer service issue
Reported by GetHuman-moneywor
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 931 others
0 customers following this

Timeline

GetHuman-moneywor started working on this issue
Dec 24th, 2018 11:17am

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