I had a new card mailed out to me over and over night mail and someone signed for it th...

GetHuman-catbrat's customer service issue with AccountNow from December 2018

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The issue in GetHuman-catbrat's own words
I had a new card mailed out to me over and over night mail and someone signed for it that was not even at my address when I called for a new card they then told me that I had to answer some security questions which I didn't have a problem with except I couldn't remember the spelling on my first grade teachers name or if I put mrs. In front of it due to that and asking them to put it in without the misses in front of it that was wrong now I have spent it started at ** this morning it's now *:** in the afternoon and they are requesting that I upload my ID and a current mail documents are social security excetera to them this is taking me all day I explain to them that my house burnt down to the ground I don't have a purse or an ID luckily I had a picture of my ID on a phone on a friend's phone because I don't have a phone either they have been absolutely mean not the least bit compassionate or helpful and I've had an account with them for probably ** years I now sit with $*** on my account staying another $** to a total of $** when I only get Social Security to get cards mailed out and now I've been told that it's going to take * days to review the information that I just
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AccountNow

Customer service issue
Reported by GetHuman-catbrat
Dec 4th, 2018 - a mon ago
I have an issue with AccountNow too
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Seen by 5 customers so far
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Timeline
GetHuman-catbrat started working on this issue
Dec 4th, 2018 12:20am