Go2Bank Customer Service Issues

My card recently expired, so I contacted the agent to request a replacement. I was assured it was all set, but unfortunately, I never received the new card. I ended up linking another account's card to my account temporarily, which worked for a bit before running into issues. I called and ordered another replacement card on //, but it arrived weeks later and couldn't be activated. In the meantime, my account got restricted due to suspected fraudulent activity. I called this morning, and they supposedly lifted the restriction, but I still can't access my expired card, which has $4,[redacted] on it. Unable to activate the replacement as well, I can't afford to wait for yet another card. The situation is urgent, and I fear homelessness. Please help!

It appears that there are frequent issues with Account Now's Bill Pay service resulting in missing payments. Despite canceling scheduled payments, two transactions were still processed without sending any money. Attempts to contact customer service via email and phone have been unsuccessful. Seeking advice on how to effectively address these concerns is essential. Requesting a valid contact number is necessary, and considering sending intent to sue letters might prompt them to take action. Given the challenging experiences shared by other customers, it seems resolving issues with this company is a complex process.

I recently discovered an issue with my account balance, so I contacted customer service to address it. During the conversation with an agent, we identified that there was nearly $[redacted] missing from my account. When I escalated the matter to the general manager, I encountered rudeness and an unwillingness to listen, which led to a heated exchange. The manager continuously interrupted and did not show basic courtesy or understanding. This behavior is unacceptable in customer service. I have been trying to access my funds for over 6 months without success, despite submitting required documents multiple times. When I detected the missing money without any transaction records, I realized it was a bank error. I urgently need to speak with someone regarding this unresolved issue.

On February 23, [redacted], a deposit of $3,[redacted] was made into my account from the IRS as a refund for my mother. Unfortunately, the refund was frozen and then disappeared from my account, including the original balance of $23.10. Furthermore, my account was mistakenly marked as a stolen card, causing difficulties with purchases. Despite contacting Account Now and speaking with several supervisors, I have not received a satisfactory explanation as to why the refund was not returned to the IRS. I have taken steps such as contacting Channel 8 news and filing a petition in court against Account Now. My mother is still trying to reach out to the IRS in hopes of getting her refund back. I am determined to keep pursuing this issue until we receive some clarity on the situation.

I recently requested the cancellation of my card ending in [redacted], but it was not processed. A refund of $95 was credited to this supposedly canceled card. Upon trying to transfer the funds to my card ending in [redacted], I was informed that it was no longer possible. I have been waiting for over 5 weeks for the $93 refund to arrive by mail, but it has not. After being on hold with customer service for more than 45 minutes, I still have not spoken to anyone about this issue. Despite sending faxes to the provided number, I have not received any response. I have documentation from my bank regarding a previous issue with account one. This customer service experience has been unsatisfactory, and I demand a refund promptly.

I have been locked out of my account and noticed unauthorized transactions. In February [redacted], I received a deposit of $[redacted]-[redacted], and this year, between January and March [redacted], an additional $[redacted]-[redacted] was added. Despite using my card only once, my funds have gone missing, and my account details are compromised. Due to these issues, I had to close my account, leaving me unable to access my money without providing my Social Security proof and driver's license copy, which I find concerning. I am afraid of potential money theft and identity fraud. I urgently need assistance as this situation has left me unable to access nearly $[redacted]-[redacted], essential for groceries. Your prompt action on this matter is highly appreciated to resolve this frustrating ordeal. Thank you. - LF

On June 27, [redacted], I had to contact customer service because my account now card was restricted. I was informed a new card had to be issued and requested an expedited card within a 3-day period. Dealing with a challenging customer service representative due to language barriers, I was instructed to send documents to the account now risk team for verification before a new card could be issued. I have already sent all the required documents, and they have been confirmed as received. The $[redacted].00 funds are inaccessible until I receive a new card. I urgently need the new card as this situation has caused financial hardships, negative impacts on my creditors, and incurred late fees affecting my overall credit. If necessary, I will escalate this issue to ensure access to my federal disability funds, which is vital under the American Disability Act. Please, send the new card promptly so I can access my funds.

I recently discovered that my AccountNow card was reported stolen, which came as a surprise because I did not make that report. Additionally, I was informed that my identity was stolen, which is inaccurate as I have not made any such claims. In the event of a stolen card, I would expect to receive a new one and be notified if my identity was compromised. My AccountNow card holds a Social Security direct deposit of $1,[redacted].00, which I want to transfer to an active account. Despite multiple calls for help, I have not received assistance with this transfer. I request that the funds be moved to the active account as previously discussed, which was supposed to be done over 24 hours ago according to our last conversation.

My card was deactivated without my knowledge or consent due to false claims of identity theft, hindering my ability to access my funds. Despite not reporting any theft, my card was blocked, preventing me from using it even though I continue to use the same login details as before. The prolonged process of verifying my identity seems to be a tactic to delay transferring the money to my new card promptly. I urge them to expedite this transfer without further delay as they have held my funds for five days without action. This inaction is unacceptable and appears to be unjust enrichment on their part. It is essential that they rectify this promptly to avoid any further complications.

I was supposed to receive my new card on Wednesday, July 11th, but it is now Sunday, July 15th and it still hasn't arrived. I have been facing multiple issues with this card company. One employee told me to fill out and send certain information, but when I followed up a week later, another employee said the same thing and it seems the initial information was never received. Additionally, I was charged a replacement card fee even though I didn't lose it voluntarily. As per company policy, my old card was deactivated, causing inconvenience with pending bills. I just need to know when I can expect to receive my new card so I can access my remaining funds and sever ties with this company.

Account Now mistakenly sent my new card to the wrong address on June 12, [redacted]. After not receiving it, I requested a new card on June 22. They mentioned a $25 fee and said they required account verification, but then my account got locked. I have two checks deposited that I can't access. They instructed me to upload my ID and a utility bill on their website, which didn't work. I emailed the documents on July 9th, waited five business days, and when I called today, they claimed they didn't get my email. They said email wasn't the correct way to verify, despite their website indicating otherwise. Even when I tried to upload the documents with a rep, it was unsuccessful. I asked for a manager, got placed on hold, then redirected to an automated system. I tried to talk to Ruth, the rep, who was unhelpful. George also hung up on me when I requested a manager. How do I withdraw all my money and close the account? I'm fed up with the hassles.

I misplaced my debit card, reported it lost, then found it after moving. When I updated my address with a family member where I now reside, I had no bills in my name there. I uploaded my ID but they restricted my account because of the address change. My direct deposit is in there, and I can't log in to transfer it out for my overdue bills and to feed my children. It's taking too long to verify my documents. Late fees are adding up, and I can't wait for the 5-day verification and additional time for them to send a new card. Please lift the restriction so I can access my funds through moneygram. My situation is urgent as my phone is about to be disconnected, and I'm at risk of losing more. I just need access to my money to provide for my family.

I would like to address some discrepancies in my account. There is an issue with my balance not reflecting my statement history, and I believe my account has been compromised. Additionally, there is a duplicate charge of $60.50 from Lawndale Food & Wine on 7/20 that needs to be refunded. My previous dispute was denied without investigation, and I have not yet received any paperwork regarding it. All this information, including my disputes and inaccurate statements, has been sent to the Better Business Bureau for review. I urge you to return my money promptly. It is frustrating that there is no proper phone support for customers to address these concerns directly. If my account is further affected, I will seek legal action and consider initiating a class action lawsuit. I expect a swift resolution and response to this matter.

As a FEMA instructor and coordinator and first responder dealing with a flood, I urgently needed to purchase a winch to help rescue people from drowning in cars. Unfortunately, my account was inexplicably frozen. I have submitted my IDs via fax and email, called customer service, and emphasized it's a genuine emergency. It seems they are leveraging the Patriot Act to delay releasing funds, which is concerning. I implore them to review my identification promptly as I need my account operational to assist in saving lives. Customer service abruptly ended our call, leaving me frustrated. Please unlock my account at your earliest convenience. Thank you. - Stacey Matthew R. Born on August 24, [redacted].

I recently closed my account and requested verification of the closure to finalize my housing arrangements. Despite being informed twice that it was mailed, I have yet to receive it. Please ensure to acknowledge in your response email that my account is closed. If needed, my phone number is [redacted]. I believe a manager should have the authority to send the verification with a tracking number via FedEx. This is the third time I am requesting the same information. Please email me to confirm that my account is closed and send the verification promptly. Timely delivery is crucial as housing is a basic necessity. Your representatives should be more attentive to this matter. Thank you and have a nice day. Best regards, Anita Marie Jones

I made a reservation with lastminutetravel.com on August 25th, but they were unable to honor it. I reached out to them when I noticed the payment had been deducted from my card. They assured me that the refund had been processed, but I haven't seen any evidence of it in my account yet. There is no pending transaction or any indication of the refund. Before I involve consumer affair lawyers, I want to find out where the $74 is. The transaction details show a debit of $74.52 from Last Minute Travel in FL. They claim the money has been returned to my account, but I can't see it. Could you please provide clarification on the status of the refund? Thank you.

I am currently a Gold Prepaid Visa cardholder under the name of Anne B., born on 10/11/53 with the last four digits of my social being [redacted]. My new card ending in [redacted] was activated as my old one was expiring next month. I tried to withdraw money, but the card indicated it was invalid. I am unable to access my direct deposit for paying bills, and I urgently need this matter addressed. I have been dissatisfied with the lack of customer service and prompt resolution. If this issue is not resolved soon, I will consider switching to a different bank that can assist promptly with my financial concerns.

I noticed that there are three cards listed on my account. However, I only have one card linked already, which ends with [redacted]. Despite contacting support three times, the other two cards remain on the account, preventing me from accessing it online. Kindly remove the additional cards so that I can easily access my account. I have been a long-time satisfied customer and would greatly value your prompt assistance in resolving this matter. Thank you for your attention. Best regards, Teri Boulley.

On October 5th, [redacted], I contacted to report my card lost. The representative I spoke with presented me with two options, one that was FREE and another that cost $25. I selected the FREE option assuming there would be no additional charges. However, when I checked my account balance afterwards, I noticed it was $10.00 less. The representative did not mention any additional fees during our conversation. I find this discrepancy troubling, especially since there is already a $9.95 card usage charge. I request that the $10.00 be refunded as it was not authorized and I was not informed of this charge beforehand.

I recently had $[redacted] debited from my account for a hotel stay without being informed about a "no visitor" policy by the clerk or during the booking process. After contacting hotels.com, the reservation was cancelled, and a refund is pending within 24 hours. Surprisingly, my card company prolonged the hold for an additional 14 days due to an incomplete cancellation. It appears this was deliberate retaliation after I confronted the manager about dishonest business practices. Being unable to access my own funds for that period seems unjust. I intend to share my experience to raise awareness and prevent others from facing similar situations. - J.C.