I lost my debit card so reported it lost then found it and I moved around the same time...

GetHuman-krisws's customer service issue with AccountNow from July 2018

5 views
 | 
367 similar
 | 
0 following
Help with my AccountNow issue
Did that get it fixed?
Waiting to see if GetHuman-krisws fixed the issue with our suggestion.
The issue in GetHuman-krisws's own words
I lost my debit card so reported it lost then found it and I moved around the same time. I called and had to upload documents to verify but I moved in with a family member and I have no Bills that come in my name. They restricted my account my direct deposit is in the account and I can't log in to try to send it or moneygram it to receive my money that I work for and I have Bill's now past due I have * young children and I can't even buy food because I can't access my own money? They said it will be up to * days to verify my documents I sent photo ID and just had my address changed at my employer so I had to wait for a new pay stub with new address before I could even upload that. It has been a couple weeks this is costing me money because late fees on my Bills and I can't even provide for my children because the money I worked for is stuck in accountnow account. I sent the documents today like I said but my kids can't wait to eat. It will be up to * days to verify and then they will send my card so like ** days more I will lose my possessions and car be then. I just need my money right now I can't wait for the card I need the restriction taken off so I can log in and at least send the money by moneygram pr whatever I have * day and my phone will be disconnected from no payment and I have the money in the account and can't access it and accountnow customer service doesn't care at all they say they understand. No not at all let there * and * year old kids be hungry and they will I'm about to start losing things and I worked hard for my money that they say oh sorry have to wait. I'm sorry but I'm freaking out and need my own money they are keeping from me they know I am who I say I am I can answer any and all questions retaining yo me and my account so let me have access to my account PLEASE
I want account now to take the restriction off my account right now and not have to wait for a new card. I need to log in and have control of my account
* *** year
I have an issue with AccountNow too
How GetHuman-krisws fixed the problem
We are waiting for GetHuman-krisws to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AccountNow's attention and get better help faster. Tap below to get started.
Having AccountNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-krisws fixes it.
This email address isn't valid

AccountNow

Accountnow online access
Customer service issue
Reported by GetHuman-krisws
Jul 20th, 2018 - a yr ago
I have an issue with AccountNow too
Fixed
Seen by 5 customers so far
Similar issue to 367 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account
Timeline
GetHuman-krisws started working on this issue
Jul 20th, 2018 11:14pm
GetHuman-krisws indicated the issue is not fixed yet.
Jul 20th, 2018 11:19pm