I can't log onto my account. It show that i need to contact customer service because o...

GetHuman820327's customer service issue with AccountNow from June 2018

Help with my AccountNow issue
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
I can't log onto my account. It show that i need to contact customer service because of a security issue. I can't get thru to anyone in customer service, i put in my card number and it keeps telling me to put it in time after time and then hangs up.
I trust that AccountNow will make this right and come up with a resolution that is fair.
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AccountNow

Customer service issue
Reported by GetHuman820327
Jun 25th, 2018 - 2 mons ago
I have an issue with AccountNow too
Fixed
Seen by 4 customers so far
Similar issue to 282 others
0 customers following this
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account
Timeline
GetHuman820327 started working on this issue
Jun 25th 10:48pm
GetHuman820327 indicated the issue is not fixed yet.
Jun 28th 8:03pm
GetHuman820327 indicated the issue is not fixed yet.
Jun 28th 8:10pm