My husband was admitted to the hospital for four days following the emergency room wher...

GetHuman3358481's customer service issue with Abbott Laboratories from August 2019

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The issue in GetHuman3358481's own words
My husband was admitted to the hospital for four days following the emergency room where he was found to be at ** spiraling downward glucose after taking two insulin injections because his Libre Freestyle meter was showing him TWO HUNDRED POINTS higher than actual. If our two sons had not been at the house that night and insisted on taking him, he could have died. His meter was showing *** and he couldn't communicate, was shaking all over, and white as a ghost. He thought he was having symptoms from high blood sugar and so did I. The hospital tested his meter against their equipment * different times and it was always approx. two hundred pts. higher. There is no telling how many people have already died from a malfunction like this and their families never knew anything about the meter. Twice I've talked to Abbot reps in CS and was told they were replacing the defective meter and the kit and it never arrived. The last time was approx. * weeks ago when she said it would take * days. Ins. won't cover test strips and supplies because they see that he has the meter. So as a fragile diabetic, he is now unable to monitor as often as he needs to do. Please get involved and help get this resolved. Sheree Lally (***) ***-****.

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Abbott Laboratories

Customer service issue
Reported by GetHuman3358481
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 122 others
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GetHuman3358481 started working on this issue
Aug 2nd, 2019 8:21pm