Iwas renting a washer and dryer set and a bedroom set from arrons i got a little behi...

GetHuman4434992's customer service issue with Aaron's from March 2020

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The issue in GetHuman4434992's own words
Iwas renting a washer and dryer set and a bedroom set from arrons i got a little behind on my rental so i asked to have my account moved to the end of the month for payments i ended up having a hardship situation and when they came to get the bedroom set they said they couldn't take it because it had bedbugs I dont have bedbugs my home was treated when i did have them yrs ago. When they took the bedroom set out they had taken off the mirror from the dresser so i was told they couldn't take the bedroom set because of bedbugs and they bought the set back in and just left the mirror on the floor so when me and my son went to pick up the mirror and put it on the bed so it wouldn't get broken the whole thing fell apart . Then we looked at the back of the dresser and it was damaged from where they had removed the mirror . So as of march they kept calling me and i told them of my hardship. So they told me if i didn't make a payment by Thursday march * they would have to get the washer and dryer so i agreed . They got the washer and dryer. Now as far as the bedroom set i still have it now they are calling me agian i wont be able to mak a payment on that until the end of march because of my hardship now i dont have a dryer to dry my kids clothes and mine i have to borrow money to see if i can find a dryer for my clothes and as far as the bedroom set they damaged it when they came to get it and it had to have been a previous rental. I examined the mattress and the little black spots was there on the mattress when i fisrt rented it so bedbugs already were on it when they bought it to me so i would like a charge off on that bedroom set because the mirror and the dresser had to be repaired.

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Aaron's

Customer service issue
Reported by GetHuman4434992
Mar 7th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 59 others
0 customers following this

Timeline

GetHuman4434992 started working on this issue
Mar 7th, 2020 4:50pm
GetHuman4434992 indicated the issue is not fixed yet.
Mar 9th, 2020 5:55am

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