Nobody answers the phone. Customer support nonexistent.

GetHuman-dbizzell's customer service issue with AXS Tickets from April 2019

Help with my AXS Tickets issue
The issue in GetHuman-dbizzell's own words
Buy tickets to a concert ... The website will not process my transaction. Been on hold on the phone for almost an hour, no one is answering.
I guess they don't realize that to have phone support, you have to actually have someone answer the phones?
Answer the phone. Don't make your customers wait for hours just for the privilege of being ripped off with your exorbitant fees. If you don't have enough people to answer the phones within a reasonable time frame, HIRE MORE PEOPLE. This is not complicated.
I just want to buy tickets to a concert and AXS has the exclusive rights to sell them. I don't need to prove to anyone that I'm a "good customer," I just want the vendor's payment portal to function, and if it doesn't, provide some kind of support to address the issue.
Phone, email, Twitter...no response. It's like they don't want my money.
How GetHuman-dbizzell fixed the problem
Messaged their Twitter account. Keep persisting, it took a long time to get a response. Better than email or phone, which get no response at all.
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AXS Tickets

Customer service issue
Reported by GetHuman-dbizzell
Apr 10th, 2019 - 3 years ago
Fixed
GetHuman-dbizzell shared how to fix
Seen by 13 customers so far
Similar issue to 1054 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-dbizzell started working on this issue
Apr 10th, 2019 12:07am
GetHuman-dbizzell indicated the issue is not fixed yet.
Apr 10th, 2019 12:14am
GetHuman-dbizzell indicated the issue is not fixed yet.
Apr 10th, 2019 11:32am
GetHuman-dbizzell confirmed the issue is fixed. Hooray!
Apr 13th, 2019 2:29pm

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