I was trying to purchase Eric church tickets. It said something went wrong w my payment...

GetHuman-cyweidl's customer service issue with AXS Tickets from February 2019

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The issue in GetHuman-cyweidl's own words
I was trying to purchase Eric church tickets. It said something went wrong w my payment so I used another but had to pick different seats. It said it didnt go through either. But my bank shows debit and credit and my credit card shows * debits and * credits. I have no tickets or tickets pending in my axs mobile app and I didnt receive any emails. Did I buy tickets? If so how many? I need to know by I want to make sure I have tickets but I dont want more than * either. I was on hold over ** min and then hung up on. I have never had problems w this before. My phone is ***-***-**** and my email is *****@***.com. please help asap. Thanks.
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AXS Tickets

Customer service issue
Reported by GetHuman-cyweidl
Feb 28th, 2019 - 3 mons ago
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GetHuman-cyweidl started working on this issue
Feb 28th 4:48pm