Purchased * tickets, but only have * on my account

GetHuman1910457's customer service issue with AXS Tickets from January 2019

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The issue in GetHuman1910457's own words
Hello, I purchased * Joji tickets for his January **st concert in LA* however, when I checked on "My Events*Tickets" it says that I only have * ticket when I bought * tickets. Additionally, I let my friend use my AXS account to purchase her ticket (with her card info) in a separate transaction because she didn't have an AXS account. So in total, I should have * tickets to Joji, but I only have * on my account. Please help! Thank you.
Giving me the other ticket that I paid over $*** for.
This is my first problem with AXS, I've purchased tickets on the website before with no issues.
I have an issue with AXS Tickets too
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AXS Tickets

Customer service issue
Reported by GetHuman1910457
Jan 6th, 2019 - a mon ago
I have an issue with AXS Tickets too
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Seen by 8 customers so far
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GetHuman1910457 started working on this issue
Jan 6th 9:10pm