T-mobile Arena is great and the fact they host some awesome hockey games and concerts I...

GetHuman-amnv's customer service issue with AXS Tickets from November 2018

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The issue in GetHuman-amnv's own words
T-mobile Arena is great and the fact they host some awesome hockey games and concerts I am extremely disappointed with their third party vendor AXS tickets. AXS tickets has the worst customer service in Las Vegas. For many reasons and give a moment to express my frustrations.*I am a Las Vegas local, and in the military, I bought tickets to my favorite band, Metallica, in March *, ****. The day the tickets went on sale I was awake at * am waiting for AXS to launch sales for the concert. Being in a military training facility and trying to make time in the day to check the website is almost impossible and stressful. I was determined to purchase these tickets for my * year old son who is a die hard Metallica fan. *Well, the day before the concert finally arrives (Nov **) and I haven't received any emails from AXS. I called them and a customer service agent (Davion) explained they cancelled the tickets. "A refund is being processed as we speak," he says. I'm in absolute shock! Why? He can't explain why. I ask for a supervisor and they're in a * hour meeting because they emailed me around *:** pm. For the past three days I haven't spoke to anyone. I don't know what credit card they are refunding because I've payed them all off and closed them. Yes, this is BS!!!*T-Mobile Arena please help and prevent them from ruining a child's dream, an event we waited patiently since March *. I just cannot understand why they didn't contact me, if they wanted more money I would have payed. Memories are more important then money and thanks to AXS our memories are crushed. I will never recommend AXS to anybody. If I don't get a response soon, I will have to talk to corporate. *Respectfully Upset,*Angelica Montoya
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AXS Tickets

Customer service issue
Reported by GetHuman-amnv
Nov 29th, 2018 - 9 mons ago
I have an issue with AXS Tickets too
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Seen by 3 customers so far
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GetHuman-amnv started working on this issue
Nov 29th, 2018 1:20am