I have a meet and greet ticket for Fortunate Youth at the Novo Theater on Wed. Nov...

GetHuman1489491's customer service issue with AXS Tickets from November 2018

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The issue in GetHuman1489491's own words
I have a meet and greet ticket for Fortunate Youth at the Novo Theater on Wed. Nov. **st. I could not afford to buy both at once so purchased the Meet and greet first since limited. When I tried to get a ticket to the concert GA Floor, it shows price but then it says sorry timed out immediately - I tried multiple times. It does not say sold out. Is GA floor sold out? I am ADA and so I sit in that section on the floor even though I purchase a GA floor ticket. I have been told to just tell the customer service supervisor who would then accommodate me. I have not been to the Novo before but have done this at other theaters and also called and received a message back saying you did have these AADA seats on the floor. How can I get the GA floor ticket when the website won't let me? Please advise ASAP. Thank you. Leslie Powell. P.S. It finally allowed me to get a ticket on the *th try. What happened? Why does it say timed out immediately - I tried signing in first also but the same thing hapened.
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AXS Tickets

Customer service issue
Reported by GetHuman1489491
Nov 4th, 2018 - a mon ago
I have an issue with AXS Tickets too
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GetHuman1489491 started working on this issue
Nov 4th 8:10am