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GetHuman-davischl's customer service issue with AXS Tickets from October 2018

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The issue in GetHuman-davischl's own words
I bought a ticket for an event for Oct **th and have not received it. It is supposed to be an e-ticket but I received the confirmation letter for the purchase but did not receive the email with the ticket in pdf format. When I log in to the AXS website I am able to see the event but unable to load the ticket as it prompts the message "unable to load pdf". If I log in using the AXS app, the event is not there at all nor is anything under order history.
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AXS Tickets

Customer service issue
Reported by GetHuman-davischl
Oct 16th, 2018 - 2 mons ago
I have an issue with AXS Tickets too
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Seen by 22 customers so far
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GetHuman-davischl started working on this issue
Oct 16th 2:27pm