AT&T Customer Service Issues

On February 12, [redacted], I exchanged my iPhone 7 Pro for an iPhone 12 Pro and received a $[redacted] credit for the trade-in. The credit was supposed to be applied over a three-year payment plan for the new device. During the trade-in at a privately owned AT&T store, I was not informed that I would need to switch to an unlimited plan, which would cost more. I later called AT&T to revert to my old plan due to the increased cost. However, around April [redacted], AT&T deducted the previous credits they had given me for the iPhone 7 Pro trade-in. I feel that I have been unfairly left with no benefit from the trade-in. Despite my attempts to resolve this with AT&T, the issue remains unresolved. I am hoping to receive the trade-in credit for my iPhone 7 Pro that AT&T took back from me, as all the details are documented in my billing statements. Thank you for any assistance you can provide.

Hello Mr. Stankey, I am writing to address some concerns I have regarding my AT&T account. As a retiree of AT&T from the RTFS Southern California retail support team since [redacted], I recently discovered discrepancies in my monthly bill compared to what others are paying. I have been trying to resolve this issue with AT&T Customer Service managers Juan and Mark since February but have not received any response regarding the retirement credit that should have been applied to my account. Additionally, I am experiencing difficulties logging into the AT&T website and contacting the OneStop department using the provided instructions for retirees. The error message DEP_AUTH_001 states that my information does not match their records, making it impossible to confirm my eligibility. I can be contacted at [redacted] or [redacted]. My former ATTUID is WE5985. Sincerely, Wayne Elus

Dear Sir, I am writing to express my extreme dissatisfaction with the AT&T prepaid cell service I have been receiving. Recently, I encountered several issues that have caused me significant frustration and inconvenience. In July [redacted], I was informed that I needed to upgrade my phone due to network compatibility issues. Despite having a 4G phone, I was advised to switch to a Samsung Galaxy A12, which I found to be of inferior quality compared to my previous Xiaomi Note 8. Over the past six months, I have experienced recurring problems with my phone service, including persistent messages prompting me to remove a [redacted]% phone block and frequent calls to customer support for assistance. These ongoing issues have not only wasted my time but also resulted in financial losses as a computer consultant. On March 7, my phone became completely non-functional, further exacerbating my frustration. Despite seeking assistance at a local AT&T store, I was unable to resolve the problem satisfactorily. Subsequently, I switched to T-Mobile and terminated my prepaid service with AT&T. I kindly request a full refund for the unused portion of my prepaid service or a comparable phone upgrade to compensate for the difficulties I have faced. Should my concerns not be addressed promptly, I am prepared to take legal action through appropriate channels. I trust that AT&T will address these issues promptly and restore my faith in your services. Best regards, Allan L. [redacted]

I am looking to speak to a local representative about disconnecting my current number with AT&T and obtaining a new one without incurring any fees. I am fed up with the constant influx of spam, telemarketer, and unavailable calls I receive daily, sometimes persisting late into the night around 10:00 pm or even later. One particularly frustrating day, I tallied up to 38 unwanted calls from 7:00 am to late evening. I hope that by changing my number, this issue can finally be resolved. Thank you, Carolyn Z.

Hello, I am currently reaching out from Mexico as I have not received any response from AT&T locally. I purchased a new cell phone a month ago, but it has not been functional from the beginning. I have visited the customer service department in Querétaro, my hometown, regularly for updates on work order [redacted][redacted], while providing my phone number [redacted] and full name José Francisco Rodríguez Pacheco. Unfortunately, there has been no progress, and I am frustrated with the situation. Moreover, I have noticed incorrect charges on my bill for the new equipment and services I have already paid for. I am seeking assistance as the recent experiences have been quite challenging. I appreciate your help in resolving these issues. Thank you in advance.

I have attempted to recalculate my AT&T iPhone bill five times between January 3, [redacted], and today, and it has been a frustrating experience. My late husband, I.T., was the account owner until his passing on January 2, [redacted]. When I visited the store, I was provided with a monthly payment total after his line was removed, which was $90. However, the bills I have been receiving show erratic amounts like $[redacted].15 and $[redacted].53. This discrepancy is causing me distress as I try to navigate this situation during a difficult time. I kindly request assistance to rectify my account to reflect the correct amount as soon as possible. Thank you, R.T.

I set up an email account with an att.net domain, but I am unable to access it. When I try to log in, it redirects me to a currently.com page displaying my Yahoo emails. Adding my att.net address requires an 8-digit verification code, which I can't retrieve without accessing my att.net account. Consequently, I'm caught in a frustrating cycle. Last week, I spoke with Gwen, a representative, who assured me she escalated my problem. She mentioned that I should expect a call from a higher-tier support member, but as of now, I have not received any follow-up.

In October, there was a promotion with AT&T for the iPhone 13 Pro, offering $[redacted] for trade-ins. I decided to trade in my Galaxy S10 Plus for the new iPhone 13 Pro Max. However, there were several issues with the trade. I couldn't activate the new phone, and neither could the store. They had to send the phone back to AT&T and order me a replacement. When I got the new phone, the store had to replace the sim card to activate it. After a few months, I was charged $[redacted] for not returning the device. The manager didn't set up the installment plan correctly, and now I'm being charged for the replacement phone. I've been trying to resolve this with AT&T for six months, but no one has helped me. I'm being charged for AT&T's mistake, even though I did everything right. I need assistance with this matter urgently.

In December, I switched from US Cellular to AT&T with the deal of getting each phone for one dollar once they qualified. I sent all the phones back but after waiting a month, I realized I was never activated with AT&T. In January, we had to start the process over due to an issue. A representative assured me we could still get the deal. However, each time I called, I received different information. I was told I only received half off for the phones, which is incorrect as I am supposed to pay $20 monthly per phone for 36 months. I was also told different amounts for my bills each month. I am eligible for discounts for being in the hospital and going paperless, but the confusion persists. Every time I speak to someone, the information provided differs. I am adamant about receiving the deal I was promised and getting my phones for a dollar, as agreed.

Jacob Berkowicz is requesting to receive his U-Verse bills for account number [redacted] in the mail for the last six months. He also provided an EB number. Jacob expresses concerns about AT&T engaging in illusory promises, bait-and-switch tactics, violations of the Americans with Disabilities Act, bad faith, and unfair business practices. He hints at potential legal and moral implications of this situation, mentioning public outcry and disclosing transcripts of phone conversations with AT&T employees. Jacob indicates involvement with government entities and hints at the possibility of civil or criminal racketeering. He wishes to address issues of financial elder abuse, violations of regulations, and the mistreatment of certain groups. Jacob shared his email for contact but prefers no emails due to his dissatisfaction with AT&T's behavior.

I recently switched from US Cellular to AT&T and took advantage of the promotion to get a phone for a dollar by trading in my old phones. After sending in my phones, I received an email with the trade-in value but couldn't view it properly. I called AT&T and was initially told my bill wouldn't exceed $[redacted] and that the phone discounts would be visible online. However, after further communication, I was informed that I received $[redacted] for four phones. Given the mixed messages, my current bill is $[redacted] instead of the expected amount. I was under the impression that my phones would qualify for the $1 deal, and I believed having multiple lines would result in lower costs. It seems like there was confusion in the interaction since the beginning, and now I feel like the promised deal is not being honored. I am just seeking clarity and consistency in the communication and the fulfillment of the offer that led me to switch to AT&T.

To whom it may concern, I had a disappointing experience with AT&T customer service on 3/28/22. After requesting a replacement for my 3G Motorola Tundra VA76R phone, I was initially promised a Kyocera Dura XE Epic for free by a representative named "Verm". However, when I visited a local store, the phone was out of stock, and subsequent customer service interactions did not honor the previous agreement. Despite being a loyal customer since [redacted], I was told that AT&T had no record of the promised exchange. I am now considering switching to a new cellular service provider. I appreciate the service I have received over the past 34 years but am disappointed by the recent turn of events. Sincerely, M J Murphy

Unfortunately, my recent experience trying to cancel my deceased father's cell phone service has been incredibly frustrating. After providing all the necessary documentation, including the will, death certificate, account details, and passcode, I was assured that everything was canceled. Yet, a month later, I discovered they had still charged me for the next month. Upon contacting customer service, I was met with confusion and unhelpful responses, despite being given a ticket number for reference. Multiple calls and visits to different stores later, the issue remains unresolved. This ongoing ordeal during an already difficult time has left me feeling exasperated and seeking a resolution, including a refund for the unnecessary charges. My loyalty to the company for other services is now in question due to this ordeal. I hope to find a quick and effective solution to this matter.

I recently had AT&T wifi service installed, and the modem placement caused weak signals throughout my house except in the master bedroom. AT&T initially provided three extenders to help with the connectivity issues. Today, a knowledgeable AT&T technician relocated the modem, significantly improving the situation except for a couple of rooms. The technician mentioned that installing one extender could boost the signal to all rooms. I would like to return two extenders unless the monthly charge is only $10 each. Should the cost be $10 per extender, I will return the extras. Can I return the extenders not needed by sending them back via UPS? If the monthly charge for each extender is $10, I will keep the extras for backup as suggested by today's technician, who advised that using too many extenders could be counterproductive.

On April 15, [redacted], I visited a store at [redacted] SW Loop [redacted] in San Antonio, TX. I requested to sign up for a monthly plan with unlimited services to be used on a tablet. The salesperson collected all my information to set up the contract. Unfortunately, the tablet I brought was not working properly, and we couldn't get the AT&T SIM card to function in it. As a result, we didn't proceed, and the salesperson assured me that everything was canceled, and there would be no charges. However, today, on April 23, I received an email from AT&T stating that my payment would be automatically processed on the 25th of this month. Since the service was not provided, and the plan purchase was not completed, I kindly request the payment to be canceled, and the automatic charge to my bank account be removed. Thank you for your assistance!

I am extremely frustrated with your internet service. After months of complaints, it was finally acknowledged that my router was outdated. A new router was sent, but the service has not improved. I am experiencing constant disconnections while trying to play Facebook games. Despite being told the internet is working fine, after a week of troubleshooting, I now have even more issues. My smart TV, tablet, and Roku are all not working properly. The TV shows the Wi-Fi is on, but there is no network connection. I will be calling on Monday to cancel my services after being a long-time customer. I have requested someone to come out, but to no avail. As disabled individuals, my roommate and I cannot continue with this subpar service. I have not had decent internet for months, making it a waste of money. I am not interested in going through this all over again via email, chat, or phone. The new router does not seem to have improved anything, and I regret replacing the old one. It is beyond frustrating to not have a working TV and tablet despite investing in new service.

I encountered difficulties sending attachments. In January [redacted], I received an email from AT&T regarding the transition from EBB to ACP. In February [redacted], I was informed that ACP would begin in March [redacted]. Despite this, when I called on March 1st, [redacted] to switch to ACP internet service, I was billed unexpectedly in March for $30. Upon contacting AT&T, the representative assured me it would be resolved. However, I received a bill for $57 in April instead of the expected $0. After contacting AT&T on 04-25-[redacted], I was assisted by Representative Cooper to switch to the ACP Plan with $0 monthly charges (AT&T Order ID #[redacted]A). Cooper promised to address the $57 charge and follow up on 04-26-[redacted], but I did not receive a callback. I aim to have the credits totaling $20.33 refunded.

This morning, I could log into my sbcglobal.net account through att.net. Now, when I try to sign in, it asks me to confirm my email and last name, then prompts me to change my password. After changing it, I find myself redirected to a Yahoo sign-in page instead of accessing my account. Even when I try to sign in through att.net again, the loop of confirming details and resetting the password continues. I attempted this on three devices with the same result. Reverting to my previous password didn't work either, showing that the new password is accepted but an error persists on the website. It's crucial for me to regain access to my email.

I rented the movie "Spiderman: No Way Home" on Saturday, April 30, [redacted]. Unfortunately, when setting up to watch it, I noticed it lacked audio description for the visually impaired. The movie itself provides this option, but your service omitted it, which made me feel overlooked as a customer with a visual disability. I had to buy a DVD to enjoy the film instead. I am requesting a refund for my on-demand movie purchase and seeking assurance that such oversight, which is in violation of the Americans with Disabilities Act (ADA), will not occur again. It is concerning that the audio description was intentionally removed from your service, impacting customers who rely on this feature.

Dear sirs, I purchased an AT&T Prepaid phone on 12/16/[redacted], keeping all receipts. Unfortunately, the phone stopped working after 19 weeks, possibly due to a defective battery. I returned to Walmart, where I was informed the phone is covered by the AT&T Warranty. When attempting to contact AT&T Prepaid at [redacted]-[redacted]-????, I couldn't reach a live person without an AT&T phone number. After thoroughly reviewing the warranty on the box and AT&T website with Walmart, all devices are supposed to be warranted by the manufacturer for at least one year. Despite this, regular customer service was unhelpful and uncooperative. A visit to an official AT&T store confirmed the warranty should be valid for a year, but they did not carry the specific prepaid AT&T Radiance 5G phone. I urge you to take responsibility and honor the warranty. Thank you.