Business Internet and phone outage. Modem still showing no lights after replugging.

GetHuman6217661's customer service issue with AT&T from June 2021

Help with my AT&T issue
The issue in GetHuman6217661's own words
The problem: Business Internet and phone outage. Modem still showing no lights after replugging.

GetHuman6217661 did not yet indicate what AT&T should do to make this right.

How GetHuman6217661 fixed the problem
Customer service sent refresh signal
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AT&T

Customer service issue
Reported by GetHuman6217661
Jun 18th, 2021 - 6 months ago
Fixed
Seen by 15 customers so far
Similar issue to 4528 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman6217661 started working on this issue
Jun 18th 3:06pm
GetHuman6217661 confirmed the issue is fixed. Hooray!
Jun 18th 7:24pm
GetHuman6217661 confirmed the issue is fixed. Hooray!
Jun 23rd 1:18pm