After nearly ** years as a customer, ATT poor service finally drove me away. I switche...

GetHuman6039984's Dispute a Charge issue with AT&T from May 2021

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Before contacting them, items GetHuman6039984 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman6039984's own words
After nearly ** years as a customer, ATT poor service finally drove me away. I switched to T-mobile in March, followed up with a phone call with a human to confirm the account cancellation. Was told I would have a refund, as I *pre-paid* for service with autopay. Not only have I not received the refund, they went ahead and charged me for the *next* month too, and of course won't change it. They also locked me out of the online account, so I couldn't even get to last months online bill, which I assumed reflected the refund they promised, and now getting hate mail for a "past due balance". I will have to pay the giant, of course, to protect my credit, even though it is wrong, it is not what I was told, but guessing noone at ATT actually cares about their customers any more anyway.

GetHuman6039984 did not yet indicate what AT&T should do to make this right.

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How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
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Dispute a Charge issue
Reported by GetHuman6039984
May 6th, 2021 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 4317 others
0 customers following this


GetHuman6039984 started working on this issue
May 6th, 2021 6:26pm