I may have to go and complain to consumer protection agency. I had called customer serv...

GetHuman5878896's Dispute a Charge issue with AT&T from March 2021

Help with my AT&T issue
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Before contacting them, items GetHuman5878896 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5878896's own words
I may have to go and complain to consumer protection agency. I had called customer service to add a data plan on my iPad the rep from South Africa convinced me to upgrade a phone and in return he will send us free watches. We have ** days to change mind. We called within two days because The phone we got didn’t have enough memory so the other agent said with extra ** he will send another phone. When the phone came we found out the valentines special you guys told us was scam. Because my account showed ** numbers, each watch had a line, we were told watch will be used they Blue tooth like older Apple watches. Anyway on the *th day, we spoke to American lady agent she was nice to explain the agent made mistakes who told us our bill would be ***.** a month *.* year contract was incorrect. So we told her please send us call tag, we don’t need anything. She emailed us call tag but around the valentines we were hit with ice storm, so we mailed the phones two of them and * watches on **. You guys also received late due to ice storms Dallas mail was slow. After taking with Jane or Jean feom loyalty department, you guys gave me refund Ed taxes on * watches and one phone and still I am awaiting for one watch and phone taxes. But at the same time my bill showa $**** for what you agent misled us, you guys received the products so why are you charging me $****.** I will request for recording with agent and complain to Consumer protection and my friend works in Media so I will go to media for scamming us and overcharging me.

GetHuman5878896 did not yet indicate what AT&T should do to make this right.

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Dispute a Charge issue
Reported by GetHuman5878896
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4659 others
0 customers following this


GetHuman5878896 started working on this issue
Mar 23rd, 2021 5:12pm