Significantly higher *st bill than lead to believe.... See email stream below:**Sent...

GetHuman-kjrbarne's Dispute a Charge issue with AT&T from March 2021

Help with my AT&T issue
First: share to improve GetHuman-kjrbarne's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kjrbarne may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-kjrbarne's own words
Significantly higher *st bill than lead to believe.... See email stream below:**Sent **********Iliana, **So I have heard nothing from Anthony since I contacted him last week. The bill was due today and I paid $***. Please let me know when this significant overcharge will be resolved!**Kevin Barnes************From: ORTIZ, ILIANA ******@***.com* *Sent: Monday, March **, **** **:** AM*To: Kevin ******@***.com**Subject: Re: My first AT&T Bill**Good Morning, **Sorry for the delay, I was out of the store last week. **I had issued a reversal for that temporary line, the day I sent the email. **However it is still active and the installments needs to be moved over still. I spoke with Anthony today and he is going to be contacting the department to do so. After that is completed we can have a complete total for your first month. **I also noticed the account is not set up on autopay*paperless, once it's set up you will see that credit within the next * billing cycles. **Only thing Anthony would need is your passcode for the account so we can work on the installment transfer. *******************************************From: Kevin ******@***.com**Sent: Saturday, March **, **** *:** PM*To: ORTIZ, ILIANA ******@***.com**Subject: RE: My first AT&T Bill * *Iliana, * *Checking in on this. Please let me know how much I should be paying this month.* *Thanks* *Kevin Barnes************ *From: Kevin ******@***.com* *Sent: Wednesday, March **, **** *:** PM*To: 'ORTIZ, ILIANA' ******@***.com**Subject: RE: My first AT&T Bill* *Iliana, thanks for the update. So I am unclear how much to pay this billing cycle, as I will not be paying $***…* *Should I add the $*** (Activation for * lines) to the $*** and pay that? Total $***?* *Thanks* *From: ORTIZ, ILIANA ******@***.com* *Sent: Wednesday, March **, **** **:** PM*To: Kevin ******@***.com**Subject: Re: My first AT&T Bill* *Good Afternoon, * *Anthony and I sat down to review the bill and go over the transaction. * *I verified with Anthony the bill would be $*** before taxes or devices. That includes autopay and paperless billing. * *After taxes the normal bill should be $***.**. *$*** pretax *about **% in taxes comes to $***.***$***mo after trade in credit for the iPhone **. * *This bill does not include the trade in discounts or autopay paperless discounts. *all which may take up to * billing cycles. * *Anthony is in the store today you can reach him until *pm today and tomorrow he will be in from **-*pm as well if you have any further questions. * * ******************************************From: ORTIZ, ILIANA ******@***.com**Sent: Monday, March *, **** *:** PM*To: Kevin ******@***.com**Subject: Re: My first AT&T Bill * *Good Evening Kevin, * * *I will definitely look at the bill, the *th line was just a temporary number used to order the device, you will not pay any of those charges, those we would reverse prior to your bill being due. I will touch base with Anthony for more details regarding numbers as well, to make sure we are all the same page and to clarify the transaction. Discounts typically can take up to * billing cycles if there were any, including autopay and paperless discounts. * *I will check the billing for any discrepancies and figure out the total cost. You should be hearing back from me within the next **hrs. * *Iliana Ortiz *Assistant Store Manager ***** W Tilghman St *Allentown, PA ***** ****-***-***** * * * * * ******************************************From: Kevin ******@***.com**Sent: Monday, March *, **** *:** PM*To: ORTIZ, ILIANA ******@***.com**Subject: My first AT&T Bill * *Iliana, * *I was in your AT&T store last weekend for * hours changing over from Sprint to AT&T. I was assured by your sales rep (Anthony?) that I would pay only $*** per month for my Regular AT&T Cell phone bill. The attached bill is far from $***.* *That said, I do understand that there is a $** “Activation fee” per line, which I am not happy with, but was told about. So for the first Month, I would reasonably expect $***, not almost $***. * *This also lists * lines. I don’t have * lines. I have *.* *Please help me in getting this back to the expected level, as I will not be paying $*** this month and I will not pay over $*** plus taxes in subsequent months.* *If this will result in over $*** plus taxes, I will be walking all the phones back into your store, dropping them off and going straight to Verizon.* *Thanks* *Kevin Barnes***********

GetHuman-kjrbarne did not yet indicate what AT&T should do to make this right.

How GetHuman-kjrbarne fixed the problem

We are waiting for GetHuman-kjrbarne to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman-kjrbarne
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4657 others
0 customers following this

Timeline

GetHuman-kjrbarne started working on this issue
Mar 23rd 3:36pm