AT&T Customer Service Issues

My TV powers on but won't switch channels as it's asking for my ID and password on both sets. We've been using your service for months without this requirement before. I don't have the requested information, and I'd rather not do this each time we use the TV. Assistance is appreciated. Also, the remote for our second TV isn't able to access the TV guide. Yesterday, I was advised to press the red button on the right side. I have tried this four times, but the red button isn't activating.

In May [redacted], I had AT&T install a digital phone system in my home to replace my landline. AT&T confirmed that the system would work with my existing security system for automatic calls to the monitoring service. However, in November, I realized that the systems were not compatible after thorough testing. Due to this misinformation from AT&T, I unknowingly paid $35 per month for monitoring for over 3 years. To resolve the issue, I had to purchase a new security system for $[redacted] plus tax. I think AT&T should provide compensation for their mistake.

I received a collection letter from Council of Agencies regarding a phone service charge of $66.06 for our food bank. We recently switched from a landline to mobile service while keeping the same number. I'm unsure why this charge is outstanding and need clarification. It's crucial for us to focus on feeding the hungry rather than dealing with unexpected phone bills. Please contact me at [redacted] promptly. Thank you, Nancy L. from Council of Agencies in Tell City, IN [redacted].

Several years ago, I had an account which I eventually cancelled. Recently, during the last snowstorm, the cable from the telephone pole connected to my house was pulled down. As a temporary fix, I managed to secure it back in place, but the wire attaching it to my house broke. I temporarily fixed it but I'm concerned that it will break again in windy conditions or heavy snow, potentially causing damage. I would greatly appreciate it if someone could come and remove the cable from my house or properly secure it to prevent any future issues. Please address this concern before it escalates. Thank you. Address: 31 Euclid Street, Gardner, MA [redacted]

I recently added a new line to my plan ([redacted]) and wanted to change it to area code [redacted] within 30 days of activation. However, the online self-service did not allow me to do it, stating that my phone had been active for less than 30 days. I contacted customer service via phone and online chat, providing transcripts of all conversations. Despite several attempts, no agent could switch the number to [redacted], even though I was offered [redacted] area code numbers when adding a new line. Multiple agents, including a supervisor, inaccurately claimed it could be done with a $36 fee, which was incorrect within the 30-day window. The process was prolonged with no resolution, leading me to question the efficiency of the service and the unnecessary involvement of multiple agents. I suggested a simple solution to switch my number from [redacted] to [redacted], highlighting the need for a smoother and quicker resolution process. This experience not only affected me as a customer but also raised concerns from a shareholder's perspective about AT&T's service inefficiencies. I hope for a prompt and effective resolution to this matter. Thank you. - Nabilimal B., [redacted]

In December [redacted], I signed up for wireless services with AT&T. I informed the store that I work as a teacher for the Department of Defense Education Activity on a military base. I was promised a military discount with my current pay stub and military ID. However, despite multiple calls between March and August, the discount was never applied. In August, I was informed that as a non-active duty member, I wouldn't qualify for the military discount, but was instead enrolled in a teacher discount plan, which also hasn't been applied correctly. I called again recently and was told incorrect information about the teacher discount. I am seeking a 25% discount on both my wireless and internet bills and back pay for the past year.

I recently upgraded my phone from the iPhone 8 to the 11 in October. A customer service representative named Sharniqua offered me a promotion where I could get the iPhone 11 at half off if I activated a new line. I was informed that I could keep the line open for 90 days and then cancel it without any penalty. However, when I tried to cancel the line, I was told I still had to pay for the phone in full. I have spent money on the past two months for a phone service I didn't even use due to this misunderstanding. I would like to either receive the iPhone 11 at the promised discounted price or get a credit or refund for the unused phone service on the extra line. I have already canceled the extra line to avoid further charges. I hope this matter can be resolved promptly as I feel I was misled into purchasing the additional line. I have reached out multiple times for assistance with no resolution.

For several weeks now, my wife and I have been attempting to cancel our service with AT&T, Account No. [redacted]23, without success. We have called, used the chat feature, and visited the local store in Aiken, SC. When we attempt to cancel over the phone, we are informed that we need an AT&T "PassCode," which we have not received. The AT&T representative mentioned sending the Passcode to our AT&T wireless device, but we do not have one; we only have a landline. As a result, we have never received the PassCode needed to cancel our service. It seems that canceling by regular mail is not an option either. Thank you, Mary Ringler.

I have a case number and have been trying to renegotiate my AT&T contract after 14 years. I initiated this process on November 5th. A week ago, I received a case number, but I have yet to receive a call to set up my internet service. I am looking forward to enjoying the promotional goodies that come with a new account, but I am unable to complete the setup process without the internet. My household has been without internet for over a month, and my husband is growing increasingly impatient. This situation is making it difficult to manage our bills without internet access.

I have been struggling to access my AT&T account after getting a new phone. Despite multiple calls to AT&T customer service, I have been unable to resolve the issue. I have repeatedly provided my information to the ROBO Assistant and followed their instructions without success. Each time I call, I end up being placed on hold for more than 30 minutes only to be transferred to someone who cannot assist me. Despite promises of a callback, I have never received one. My name is Geraldine R. Bolen, and you can reach me at [redacted]. As a loyal AT&T customer since [redacted], I am extremely disappointed in the lack of support I have received. Resolving the account access issue is crucial at this point, or else I will have to consider switching providers.

I have been in touch with AT&T for the past two weeks concerning my iPhone 11 that I purchased in September. My phone has been to Apple twice for repairs. Around a week ago, my LTE stopped working outside my house, making it impossible to make calls, send texts, or use data without Wi-Fi. Despite reaching out to AT&T customer service, I have not received the promised calls from two supervisors in the past five days using the contact information I provided. I am considering contacting corporate or legal help as I refuse to pay for a phone that is not fully functional. Please contact me via phone at [redacted] or email at [redacted]

I am facing issues with my home phone features. The caller ID is not showing correctly, displaying "unavailable" and "Spam risk". This includes AT&T calls dialed or received. Important calls from medical providers, financial institutions, and legal matters are getting cut off after one ring. Accessing voicemail through the AT&T portal is also not working. These problems started two weeks ago. Today, on December 17, [redacted], I noticed new boxes under My Services for email and voicemail management. While trying to update my call history and contacts, I encountered a logout problem. It seems that AT&T representatives are not adequately addressing my concerns, which is concerning during these times when immediate access to medical and legal responses is crucial. I need the Call History feature restored promptly to ensure accurate caller identification without the need for web searches. The recent changes have caused frustration and stress, and resolving this issue is essential.

I recently moved and need to update my account address. I also need to transfer my internet service to my new location. Old Address: 10 Gold Run Dr St Peter's MO [redacted] New Address: 46 Lakeshore Dr St Charles MO [redacted] Access ID: alexisthone Password: [redacted] I attempted to log in online multiple times but kept receiving errors. This situation is completely frustrating.

A week ago, I reached out to request the unlocking of my phone, with the number [redacted]. I had a remaining balance of $33.00 on my contract, which I promptly paid. I was under the impression that the unlocking process would take 24 to 48 hours. However, after not receiving any updates, I contacted support again three days ago to explain the situation. I was assured that a code would be sent to me to unlock the phone myself, but I have yet to receive any communication via text or email. The account is registered under Lila Smith with the phone numbers [redacted] and [redacted]. I urgently need my second phone unlocked as it has been several days without it, causing me to miss important calls. Your prompt assistance in resolving this matter would be greatly appreciated.

I am extremely upset and struggling to compose this email. Recently, I was charged $[redacted] for unreturned equipment that I had actually returned to you before the deadline. Despite being informed that you can track it, I was still charged. Additionally, I was charged an extra $40 for taxes without any explanation. I was also provided with an additional router and services that I did not request or want, without the option to easily return them. This situation has impacted me severely, leading to financial difficulties and even an apartment denial due to actions taken by AT&T. I urge you to address this immediately. My phone, obtained through Cricket (a subsidiary of AT&T), has been disconnected, further complicating matters as I rely on it heavily. Please rectify this issue promptly, and refund the extra $40 charged to my account. Your immediate attention is greatly appreciated.

I am experiencing challenges with returning my TV equipment to your organization. I sent back all the necessary items on 3rd December, which included 2 receivers, 2 genie boxes, a router, a bridge device, a switch device, and 6 remote controls. This equipment was all placed in the prepaid box provided by ATT and dropped off at UPS. However, there seems to be confusion on your end regarding the received items. I received an email on 14th December confirming the return of a receiver, but then on 19th December, I received a call inquiring about the return status, despite having already sent everything. Today, on 21st December, I contacted ATT and was informed by two separate employees that only one piece of equipment had been received, which is not possible since everything was in one box. I requested to speak with a supervisor and was unable to obtain a corporate number. It is frustrating to receive conflicting information and I urge you to please address this issue promptly.

I am facing an accusation of owing money that I do not owe. Over three years ago, when I started this service, I was supposed to receive a buy one, get one offer because I had a DirecTV plan while living in Lexington, MO. Once I moved to Henrietta, I couldn't get DirecTV to work despite numerous attempts to fix it. Consequently, I had to cancel my service and switch to Mediacom. After returning the equipment, I was informed that my bill was settled. However, now when I try to add a device to my plan, I'm being told I owe money for a past issue. This has impacted my holiday plans, and I am very disappointed. I am considering seeking legal advice regarding this matter.

I am writing about my recent experience with my internet service. On 11-9-20, a technician was scheduled to come to my home to connect us to the internet. Due to a line issue, the appointment was pushed to 11-16-20, but the service was only completed on 11-17-20. Another technician came on 11-18-20 to set up the connection but encountered issues with the TV and referred a wire technician. The wire tech visited on 11-19-20 and resolved the internet connection. Despite having service, I received an erroneous bill. After spending countless hours on the phone with customer service, my issue was resolved. However, I am now faced with another appointment on 12-29-20, which I find unnecessary. I believe I am entitled to compensation for the inconvenience caused and the time spent on troubleshooting. I hope to receive a response from a manager promptly to address my concerns. - D and M Hayes

I have not received the $[redacted] Visa gift card as promised for signing up for internet and TV services. My internet speed is much lower than what was advertised, only reaching around 20 instead of [redacted]. I was also told I would get free phones and $[redacted] Visa gift cards per phone for transferring and porting my numbers for 4 lines at $90 per month before taxes. However, my bill now exceeds $[redacted] monthly. Additionally, I am being charged for the phones I was supposed to get for free, as well as missing the Visa gift cards. The service is also unreliable, as calls keep dropping and the internet speed is very slow when loading pages.

The internet in my area is down again due to AT&T not fixing it properly. It's disappointing that this issue persists during the holiday season. I am hopeful for a prompt resolution or compensation for the downtime. It has been nine days, and it seems like a temporary fix was applied to a larger problem. This situation is frustrating, especially with Christmas approaching, as children may wake up to find the internet unavailable despite having new video game consoles. AT&T must address this situation more effectively.