I received an email from AT&T today indicating my monthly bill will be much higher than...

GetHuman5537077's customer service issue with AT&T from December 2020

Help with my AT&T issue
The issue in GetHuman5537077's own words
I received an email from AT&T today indicating my monthly bill will be much higher than expected. I recently added a third line to my AT&T wireless account. I was told the charges would be $** per month for the Unlimited Starter plan for three lines. It looks like my new line is on the Unlimited Elite plan instead. I received an email saying my monthly bill going forward would be $***. I was expecting about $*** per my last conversation with ATT. The new Iphone XS I purchased was a black friday deal for $* per month. My bill still shows $** per month for that phone's installation plan. Do I need to do anything to get that to change to the $* per month?

GetHuman5537077 did not yet indicate what AT&T should do to make this right.

How GetHuman5537077 fixed the problem
I spoke to customer service and they said the email I got was incorrect and the appropriate amount should show up on next month’s bill. Just wait and see I guess.
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AT&T

Customer service issue
Reported by GetHuman5537077
Dec 9th, 2020 - 3 months ago
Fixed
GetHuman5537077 shared how to fix
Seen by 18 customers so far
Similar issue to 4133 others
0 customers following this
Items needed
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Name
IMEI number

Timeline

GetHuman5537077 started working on this issue
Dec 9th, 2020 3:10pm
GetHuman5537077 confirmed the issue is fixed. Hooray!
Dec 9th, 2020 7:28pm

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