In my last bill received by mail I received a notice informing me that my internet gate...

GetHuman5323038's Device Support issue with AT&T from October 2020

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The issue in GetHuman5323038's own words
In my last bill received by mail I received a notice informing me that my internet gateway would no longer be receiving firmware updates. The options I was given were to purchase AT&T Security Suite and*or manage my network with the AT&T Smart Home Manager .I am not interested in either of those options.**I want a modem with updateable firmware.*I would like to know if there is another gateway modem I can purchase from AT&T or if I can supply my own modem.**As of this writing I am currently not experiencing any major issues with my internet gateway. Please do not send me a link for troubleshooting or instructions on how to reset my modem. I have tried in vain to explain my desire to automated and CSR phone services.**Please inform me of any possible options.**Thank you.**Sincerely,*David Schaper****-***-*****DSL only customer

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AT&T

Device Support issue
Reported by GetHuman5323038
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 3807 others
0 customers following this

Timeline

GetHuman5323038 started working on this issue
Oct 1st, 2020 10:17pm