We have been loyal customers for the past ** years with Uverse and internet. We have a...

GetHuman-joelphn's Service Outage issue with AT&T from September 2020

Help with my AT&T issue
First: share to improve GetHuman-joelphn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joelphn may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-joelphn's own words
We have been loyal customers for the past ** years with Uverse and internet. We have always been satisfied with our service and have promoted AT & T to others. Our services went out last Sunday morning September **th. We are now going on nine days without services. We have been receiving the runaround with customer service and people at corporate office. We are now being told the contractor has to dig so a new cabling can be laid. They will be on October *st. This is unacceptable to continue to have to wait when we have been out so long. A tech told us this past Sunday that the order to dig should have been put in over a week ago. instead the techs in and out have avoided this by trying different solutions that have not worked. Who in the Executive Office has the authority to call the contractor that does the digging and tell them it has be done today. With work at home not having internet has caused huge issues. Being without services for * days and dealing with customer service has an a huge emotional impact on my wife and I due to the stress, frustration and aggravation. Please restore our services today!

GetHuman-joelphn did not yet indicate what AT&T should do to make this right.

How GetHuman-joelphn fixed the problem

We are waiting for GetHuman-joelphn to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Service Outage issue
Reported by GetHuman-joelphn
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3863 others
0 customers following this


GetHuman-joelphn started working on this issue
Sep 29th, 2020 3:48pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies