AT&T Customer Service Issues

Do I still have an appointment today, August 17th with AT&T for a technician to come to my home to install a phone jack? I have not received any confirmation and no one showed up for the repair. I've been trying for two days, spending a total of 84 minutes on the phone with about 6 different representatives. I am frustrated and considering canceling all three of my AT&T accounts if I cannot get this issue resolved promptly.

After moving from Leavenworth, KS to Weston Mo, I contacted AT&T on June 10th to cancel both my AT&T Internet service and Direct TV Service due to the unavailability of AT&T in Weston. Despite agreeing to pay the early termination fee for Direct TV, I am now facing an unexpected bill of $82.49 two months later. I had only used the services for two days after the billing cycle had started, and I paid a total of $[redacted].57 for the early cancellation. I was unaware of the new policy requiring notice before the start of the billing cycle, which led to this billing issue. I have attempted to resolve this with a letter and a previous phone call to customer service with no success. I request assistance in addressing this matter promptly. Thank you. Best regards, Patsy S.

I am having difficulty with my AT&T prepaid phone ([redacted]). I frequently receive a "Service Unavailable" message when trying to use it. When I do manage to connect, the call quality is poor and conversations are hard to understand. A family member gave me another phone due to these issues. I contacted the refund line at [redacted] today to request a refund of the $50 balance on my account. The representative mentioned the need to transfer the balance to a new AT&T phone, but given the service issues, I insisted on a refund. Unfortunately, the call ended with the rep apologizing for their inability to help. I believe I am entitled to a refund under these circumstances. Thank you for your prompt attention to this matter.

As an international university student, I am currently unable to access my AT&T account to cancel my pre-paid phone service. I have tried to log in using my two emails and phone number, but have been unsuccessful. Additionally, I recently discovered I am being billed on two separate credit cards for AT&T services - one possibly linked to my old phone number which I lost and the other for my current number. I need assistance accessing my account, canceling the current service, and resolving the issue of dual payments for a single phone number. My old phone number was +1 [redacted], and my current number is +1 [redacted]. I hope to rectify these billing issues promptly.

My account number is [redacted], and my service was disconnected due to a bill that was supposedly due on August 17, [redacted]. I was told I arranged to pay on the 17th, but I never make arrangements for the middle of the month. Being 73 years old and having medical issues, including diabetes and congestive heart failure, having my phone disconnected has left me without a way to call for emergency help. Phones are crucial for the elderly. I attempted to pay the total amount due on September 1st, but it was insisted that it had to be paid on August 17th. Many people, including myself, rely on Social Security, and money is typically available at the start of the month. Reconnecting my services will cost $35 for each phone and internet. I am able to pay the $[redacted].40 on September 1st through a bank check. I hope for resolution, as communication is vital in emergencies. Thank you for your attention. -Evelyn S. [redacted]

I have spent hours on the phone being transferred around to various representatives and departments. I am currently on hold for 30 minutes for this call. Issue: I am transferring four lines from Verizon to AT&T through the AT&T Wireless Signature Program with my employer. After placing the order online and seeing all the details, discounts, and monthly costs, my order was unexpectedly cancelled, and I was asked to contact AT&T. Despite being assured that everything would be resolved, the final charges do not match the agreed-upon deal. I feel frustrated and overwhelmed by this experience, considering canceling my service as the plan received is not what I signed up for. It's been challenging navigating AT&T's customer service, constantly being put on hold and redirected to different departments. I believe AT&T should waive any cancellation fees due to the discrepancies and the difficulties I've faced, especially since I seem to be exceeding the 14-day return policy deadline. Help is much needed.

I visited the ATT store in Hernando, MS on 8/22/[redacted] to add a line and change my cellular plan. Mark Roberts quoted me $[redacted].00 per month for unlimited talk, text, data, 5G, and HBO Max for 5 lines. Despite confirming no additional taxes or fees numerous times, my first bill was $[redacted] with monthly bills of $[redacted]. I called the store and was redirected. The manager in Southaven, "T", was unprofessional and provided no help. Contacting the toll-free number, Jordan explained my monthly fee would be $[redacted], $50 more than quoted. Not having to sign anything in-store led to a lack of documentation of Mark's offer. Due to this deception, I switched all lines to another carrier. Receiving final bill emails, I requested a pro-rated bill for 3 days of service post-switch. However, I was told by "Carlos" this is not possible. I refuse to pay a full month and late fee for unused service. I urge for a pro-rated final bill and removal of any late charges.

I am having trouble accessing my email account. My wife is unwell and has been at Scripps Hospital in La Jolla, California for three months. Medical professionals use my email to send important information, but for the past three days, I have been unable to log in despite changing my password multiple times. I keep receiving the message "There have been too many failed sign-in attempts. Please use the Forgot user ID or Forgot password links" with code CARE: [redacted].2 (LU003) showing up. Despite following the instructions to reset my password, I continue to face the same issue. This is urgent as I rely on these emails for critical updates about my wife's health. I have tried contacting Technical Support several times, waiting for hours, only to be disconnected or given no solution. I am 85 years old and need access to these important emails from doctors and hospitals at "[redacted]". Help is greatly appreciated.

I have been an AT&T prepaid customer since [redacted], with the number [redacted]. I suspended my account due to the pandemic until August 31, [redacted], as advised by customer service. When I called to reactivate, I was shocked to hear that my number had been given to someone else. This number is crucial, as it is linked to my US bank and the Office of the California Bar Admissions. I am currently stuck in Canada due to border closures, and I cannot obtain a new SIM card to get a new US number. I find it unjust that there was no warning via email or text about reassigning my number. I kindly request that my number be returned to me, as I have always been a reliable customer with no missed payments. Additionally, my other two prepaid accounts were closed, but I am more concerned about reclaiming [redacted].

I am experiencing constant lag and slow internet connection. Despite unplugging and resetting the modem, my security cameras keep disconnecting. We recently upgraded to a new modem hoping to resolve these problems, but it seems to have made things worse. I am considering increasing bandwidth or getting a larger box to fix the issue. I have been unable to reach a live customer service representative despite multiple attempts. Please contact me to discuss a solution as I prefer to continue using AT&T for internet, but may need to switch providers if this problem persists.

Account number: [redacted]14 I recently received a notice on the TV and via email regarding my bill, mentioning the option to pay 25% of the past due amount. Unfortunately, I am currently facing financial difficulties and won't have the funds until I receive government assistance. I am requesting to pay $40.00 monthly until I receive stimulus or unemployment funds. Due to my job being affected by the pandemic, my income has been severely impacted. I have tried reaching out through letters as I have no phone access. The delay in unemployment benefits has left me struggling financially. I am hopeful for some understanding during this challenging time. Access to the internet is crucial for me to manage various tasks including unemployment vouchers. I am urging for flexibility with the payment terms given my circumstances. Thank you for your prompt attention to this matter.

Regarding Account Number [redacted] I have a tracking number for the phone I returned to NEXT related to phone number [redacted] and am now being charged $[redacted] for a non-returned device. I also have a screenshot from the post office computer confirming receipt by your agent. The phone was received by USPS on 4/13/20 and picked up by your agent on 4/15/20. Despite numerous calls and a created case, my service was cut off once, and my account is now in collections for this amount. I followed all return procedures, even confirming with the post office that the phone reached your agent. If your agent picked up the phone, why can't someone at ATT locate it? I'm repeatedly told to call monthly until an update is received. It's unfair for me to keep calling when someone in your company has the phone (per tracking). I face service disruption again if your staff can't locate the phone. Please advise on removing the $[redacted] charge from my bill to avoid collection and service interruption due to your mistakes. Thank you.

Last weekend, I reached out to ATT U-verse for assistance with two problematic DVRs. Despite my frustration navigating the automated phone system, I finally connected with a technician who requested personal details before addressing my issues. However, I was puzzled when asked for a 4-digit code I was unfamiliar with. The technician then posed a different question, but my answer didn't match what he expected. When I requested a supervisor, I was informed none were available. After waiting for nearly 30 minutes in vain, I asked to be contacted when a supervisor was back. Unfortunately, I am still waiting for that callback. Curiously, as a retired special service tester from ATT, I am now struggling to comprehend the outsourced support process.

I discovered a cable junction box in my front yard that AT&T employees have been visiting for neighbor installations. On 7/6, while mowing the lawn, my wheel accidentally ran over the box cover that wasn't securely attached and got stuck in the mower. The cover got cracked and damaged in the process. Even though I'm not an AT&T customer, I tried contacting them regarding the issue but had no luck. Eventually, I reached out to the local Apex, NC retail store for help, and they promised to contact the installers for a new cover. I am worried about water seeping into the box if it rains. My concern now is how can I be reimbursed for the replacement mower blade and if any additional service is necessary. I appreciate your assistance with this matter. Thank you, Paul M.

My AT&T services have experienced outages simultaneously on three separate occasions in recent months, disrupting my ability to work remotely. I utilize cell phone, VoIP, and internet services from AT&T and have been a loyal customer for over 30 years. I reside in Lockney, TX, and these outages have affected the entire city. I am concerned about AT&T's response to these issues and whether they are actively resolving them or simply continuing to bill customers as usual. While I prefer not to switch service providers, the recurring outages may leave me with no choice.

Since December [redacted], I have been an AT&T landline customer, solely using the line for work. Unfortunately, on August 12, [redacted], Comcast took over my number [redacted] according to AT&T and disconnected the service. Despite numerous calls, I was only informed on August 14, [redacted], that an order from July 22, [redacted], led to this transfer. AT&T redirected me to Comcast, where Marsha took action to resolve the issue by August 20, [redacted]. During this time, I missed 6 days of work, resulting in 44 lost hours equivalent to $[redacted].32. I am requesting compensation from AT&T for the wages lost due to their error in transferring my service without consent. I urge AT&T to reimburse me either via a check for lost wages or a credit on my phone service.

I have encountered the worst customer service with this company. The continuous transfers between agents and supervisors hanging up on me have left me frustrated. This ongoing unresolved issue since last week has affected my credit due to an early termination fee for services I never received. Despite my efforts to resolve this by calling, I have been continuously transferred and hung up on purposely. I am appalled by the service I have received and had to cancel my services with your company. Please address this issue immediately.

I purchased my phone from Best Buy outright a year and a half ago. After moving to Scotland for school, I attempted to use a local sim card but discovered my phone is locked. I now require an unlock access code to use the new sim. I tried to access my account online but encountered issues with multiple usernames linked to my email. My phone number is [redacted]. Your prompt assistance in providing the unlock code or reactivating my phone will be greatly appreciated. Thank you. - D. Kling

After moving to a new location, I contacted AT&T to upgrade my internet service. A tech was scheduled to arrive between 8:00 am and Noon on Thursday, Sept 10th. However, as the day progressed, I called for updates multiple times, only to be informed that the tech was running late without an estimated time of arrival. Frustrated by the lack of communication, I requested to speak to a Manager or Supervisor. Despite a long wait on the phone, I was promised a call back within the hour, which never happened. Disappointed by the no-show tech and poor service, I have decided to switch providers after being a loyal AT&T customer.

On the date of September 11, [redacted], I regret to inform you that we will no longer be patronizing your products or establishments due to your support for the current president. The United States prides itself on not being a fascist or anarchistic nation, free from the rule of a king or dynasty. Unfortunately, during the Trump administration, each day seems to bring new lows marked by deception, avarice, and malfeasance. The president's reelection strategy appears to revolve around exploiting the current crisis, undermining mail-in voting, disrupting the postal service, and seeking foreign assistance. This blatant voter suppression disregards the well-being of American citizens and jeopardizes the democratic process. Under this administration, the federal government has been tainted with corruption and incompetence, reminiscent of dark periods in history. It is disheartening to witness the erosion of our values and standing in the global community due to regressive environmental policies and reckless governance. I urge you to reconsider your support for a leader who diminishes the principles our nation was built upon and tarnishes our reputation on the world stage. It is only through accountability and responsible actions that we can regain our moral compass and strive towards a brighter future. Signed, Mr. M. Mariani and Family