AT&T Customer Service Issues

I have a DirecTV account in my name while my husband has an AT&T account for his business. Today, I ordered a new phone line and found out that our accounts were bundled together without authorization after checking my email for confirmation. Trying to get this resolved, they mentioned it would take four billing cycles. I expressed my intention to take legal action for this invasion of privacy without consent. It's important to me that someone who understands the seriousness of this issue is aware of what is going to occur. Thank you. - Debra Carlisle

Hello, my name is Hanna Iyassu. I waited for over 30 minutes twice and finally spoke to a lady named Amilya. She refused to provide her last name. Just 10 minutes ago before sending this email, the conversation was very unprofessional and rude. When I was explaining my issue, she yelled at me and abruptly asked what I wanted to do. I was in shock. When I requested to speak to the loyalty department, she declined to transfer me, stating that she was the one talking to me. She quickly moved to cancel my service. When I asked to talk to someone else, she claimed there was no one available. I hope you can address this issue as people like her should not be representing your company. I have been a Spectrum customer for 6 years and never encountered such poor customer service. I will return the equipment once I receive it. Hanna Iyassu

Subject: Formal Complaint Regarding Lack of Service from AT&T I am writing to express my dissatisfaction with the service I have received from AT&T, where I have been a loyal customer for 20 years. Two months ago, I purchased an Alcatel phone from an AT&T store, and recently the front screen became unreadable due to pixel issues covered under the one-year warranty. My attempts to resolve this matter involved multiple visits to the store and calls to customer service, resulting in a frustrating runaround. Despite following instructions from both store staff and customer service representatives, I was unable to get a satisfactory resolution. The lack of assistance, contradictory information, and accusations of misconduct were disappointing and unprofessional. Given the repeated hurdles faced in seeking a simple warranty replacement, I am appalled by the lack of support provided by AT&T and the failure to address my concerns. This experience has left me with a broken phone and a profound sense of frustration. Sincerely, T.R. Myers

I have been a long-time customer of ATT and have had ongoing billing issues. It becomes frustrating to spend 30 minutes each month on customer support trying to resolve these problems. Last month, I received a bill for $72.97, which was confusing as I had paid the amount they originally asked for. This month, I received a bill for $[redacted].00 due to an error on their end. After contacting ATT and speaking with a representative named Peter, he reduced the bill to $[redacted].25. Despite this, I was told I still had to pay the remainder, which I believe is unfair since the mistake was not mine. These billing errors have been a recurring problem with ATT, like when I unknowingly paid for an extra router for 2 years. It has become exhausting dealing with these issues every month, and I hope they can be resolved.

I have been trying to cancel my home phone with AT&T for the past four months. I was quoted a final payment of $60.61, which I promptly paid. However, my recent bill included a $37.65 late payment charge, despite being assured it would be waived during my last conversation with customer service. After contacting them again and speaking with a representative named "James" (VL222W), I was directed to his supervisor, "Enso" (JA4350), who was supposed to call me back but never did. When I tried to return the missed calls from 1-[redacted], they disconnected as soon as I answered. This experience has been extremely frustrating and has left me feeling neglected by their customer service team. I kindly request the removal of the $37.65 in additional charges as previously agreed.

I would like to ensure that this message reaches TECHNICAL support. AT&T disabled my internet connection and required me to upgrade by replacing my Uverse router at no charge. However, after doing so, I experienced significant delays in accessing websites due to the default DNS server on the new router being authoritative rather than recursive. I resolved the issue by switching my DNS server to the Cisco (OpenDNS) server on both ethernet and wi-fi. Numerous individuals seem to be facing the same issue, and it is imperative that AT&T finds a resolution to prevent customer dissatisfaction.

I requested the cancellation of our home ATT phone service starting July 27, [redacted], for phone number [redacted] in Tahoe City, California. I received a bill for August recently on the internet. I noticed that my voicemail is still active, indicating the service might not have been canceled. As my bill is automatically paid through my Visa, I have already canceled that payment method with my Visa company. Please confirm the closure of this account. Regards, Venna R. [redacted] Cell: [redacted]

I rely on an AT&T hotspot for my laptop service. Lately, it’s been incredibly slow to access emails or connect to the internet, unlike the instant service I had been experiencing for years. Since traditional service isn't an option where I live, I need my hotspot service to be restored to its previous speed. Thank you for your help. Dr. J. Sanders

I have noticed that I was charged $[redacted] on top of the charge for August [redacted]. Upon checking my records, it shows that the account associated with this charge was closed with all items returned. After reviewing my checking account, it seems that over $[redacted] was deducted without prior notification, causing my account balance to be off by $[redacted]. Please refund this amount immediately to avoid any further issues with my banking. If this is not rectified promptly, I will seek legal advice for compensation due to the problems caused, including impact on my credit rating and relationship with my bank. Kindly confirm via email that the refund will be processed promptly and that there will be no further contact from AT&T. The account was closed right after signing the contract, confirmed by your staff. Please verify this and ensure no further communication is made. Thank you.

I only have one business landline phone. On August 7th, I lost the dial tone. I cannot reach a technician as I am unable to bypass the recordings. I have checked everything possible, and the issue seems to be in the phone line connecting the outside box to my house. There is a flashing red light on the phone, and it shows "line in use" message. I have tested with three different phones, and they are all working. The problem is specific to the connection described above. The challenge I face is getting past the recordings to explain this issue to a technician. It has been three days without a phone. At 86 years old, living alone, with a pacemaker and diabetes, fixing my phone is crucial. Please assist me promptly.

I contacted customer service to cancel my service last Friday. I learned that since the billing system is ahead, my payment was already due on the third, even though I wanted to cancel on the eighth. I was informed that I would still need to pay the full amount for a month of service. They then offered me a discount that would make my service cost equivalent to what Charter cable charges, minus the home phone service. They also mentioned a 14-day refund option if I returned to ATT within two weeks and left Charter. While I appreciated the ATT service, the cost was $[redacted].00 more than what Charter charges for similar services. I feel it's unfair to be charged for a full month of service when I only used it for five days. Additionally, if ATT wants me to return, I believe the discounted offer should be valid for more than just 14 days. I value the service provided by ATT, but I am displeased with the approach taken to retain me as a customer.

Since Saturday, August 8, [redacted], our internet has been experiencing interruptions. Our U-VERSE account number is [redacted]-[redacted]-[redacted], and the user ID associated with it is [redacted] Our address is [redacted] Fruitvale Avenue, Oakland, CA [redacted]. Despite multiple attempts to restart the AT&T supplied modem/wireless router, the issue persists. While the internet connection sometimes reaches a satisfactory download speed of around 11 Mbps, it frequently becomes unreliable, causing disruptions. Even though AT&T reports no outages in our area, our internet performance has significantly deteriorated compared to the last five years. We suspect there might be a malfunctioning neighborhood network device between our location and the main AT&T network causing these problems.

I have been a loyal AT&T customer for a long time. I have been experiencing signal issues with my U-verse system for years. Despite multiple repairmen replacing different components, the problem persisted. Today, a repairman named Dennis efficiently resolved the issue by identifying chewed outside lines, likely by squirrels. Dennis was friendly, fixed the lines quickly, and even programmed my remotes. I believe he deserves recognition or a raise for his outstanding service, especially given the challenging weather conditions. Is there a possibility of reducing my bill due to the prolonged inconvenience? I hope to hear back regarding this matter and commend Dennis for his exceptional work.

A few years ago, I bought an ATT Prepaid Phone Card to call Germany. It's been reliable until recently. When I tried to use it, I found out that ATT no longer accepts prepaid cards. I still have $14.62 worth of US calling minutes left. Talking to multiple ATT customer service representatives didn't solve the issue. The website I visited to address this problem indicated my Access number and Pin were incorrect. These details were directly from my card. I want to either restore the connection to Germany or get a refund for the remaining $14.62. I value my long-standing relationship with ATT and hope to resolve this matter soon.

For over two months, I have been trying to get AT&T to replace my faulty iPhone. Despite speaking with various customer support representatives and managers, as well as visiting an AT&T office twice, the phone's hotspot feature does not work, preventing me from using the internet while traveling. Despite promises to resolve the issue, no solutions have been provided. Geek Squad claimed my laptop was the problem, but the issue persisted on other computers. With the phone under warranty and monthly insurance paid, I contacted Apple for a replacement iPhone 11, which was arranged quickly without any service charges. AT&T's customer support has failed to address the problem, leading me to have a negative opinion of their service. AT&T offered me a free iPhone 11 during a home visit, leading to increased costs and service issues. Despite receiving some discounts, the overall experience has been dissatisfying. I hope by sharing my challenges, AT&T can improve their service as suggested by their online reviews.

Dear AT&T Technical Support, I am having trouble accessing my ATT.net email account despite entering the correct login details. After multiple failed attempts, the account has locked me out. I suspect a possible hack as I have been unable to retrieve important messages. Please contact me at [redacted] as I am unable to log in to the forum to seek assistance. Thank you, N Stone

I have been a customer of ATT for 31 years, and I have used GoPhone for over 5 years. In March, I added $53.90 to my GoPhone account. I left the country in early May and do not have ATT service in my current location, so I missed text messages warning about possible disconnection despite having a balance of almost $30 with no usage. On 4 August, I was informed that my mobile number was disconnected without prior email notices. After contacting ATT customer service on 12 August, I was told I need to physically appear in the US by 3 October to reclaim my number, or it will be released for reassignment. Due to travel restrictions related to COVID-19 and my age, I cannot return until 17 October. Losing this number, which is linked to all my accounts, would have serious consequences. I hope to find a way for ATT to extend the deadline given the current global situation.

My GoPhone got disconnected despite having a $30 credit. There seems to be an issue with the timing of my $53.90 payment on 6 March [redacted], that I wasn't aware of. I didn't receive the text notifications since I've been out of the country since 8 May. I received an email about the disconnect on 4 August. The number will go into rotation within 60 days if not reactivated. I urgently need to extend the time to keep my number [redacted], which I've had for at least 5 years. Losing this number will be devastating for me, especially since I'm 72 years old and returning to a COVID-19 red zone in Europe. Please reach me via email at [redacted]

Dear Customer Service, I visited the ATT Store in Pacific Beach in mid-May and made several purchases, including 2 iPhone SEs, 1 iPhone 11 Pro, Bluetooth headphones, and a Samsung Smart Watch. I also transferred my own Samsung S20 to start the family plan. Later in June, my phone stopped working, and I was informed that my account was flagged as fraudulent because the other devices were inactive. Despite attempting to return the unopened items, I encountered challenges with the store and the fraud department. After numerous calls, I was finally provided with an RMA number and returned the items on June 17th. Unfortunately, AT&T debited my account for the products on June 27th, leading to further frustration due to poor customer service experiences. As a long-time AT&T customer with multiple services, I am disappointed by the lack of assistance in resolving this issue promptly. I seek assistance in closing this matter and receiving a refund for the returned items. Thank you, Ciaran Mac Neill

I have been attempting to cancel my services since July 31st due to issues with the promotional channels not being available as promised by AT&T TV. Despite contacting customer service multiple times and requesting to speak with a supervisor regarding the early termination fee, no one has been able to resolve the problem or provide assistance. The last representative I spoke to was Amber on July 31st, who assured me a supervisor would call back within 24-72 hours, which never happened. Although the promotional channels were eventually activated after continuous calls and a month of waiting, I still feel that I should not be charged an early termination fee for a service that did not meet the initial agreement. The delay and lack of proper communication have been frustrating, and I regret switching to AT&T TV.