On *-**-** I called customer service for DirecTV and talked with someone who identified...

GetHuman5101052's customer service issue with AT&T from July 2020

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The issue in GetHuman5101052's own words
On *-**-** I called customer service for DirecTV and talked with someone who identified herself as Asia. I was concerned at how expensive my monthly bill had become. I told Asia I needed my bill to be below $*** a month.**In the past when my bill got too high, customer service would always offer me a discount, promotion or loyalty reward for *-** months that would lower my bill without having to cancel any services.**This time, after repeatedly asking Asia how I could lower my monthly bill, she repeatedly said there were no promotions, discounts or loyalty rewards available even though I’ve been a loyal customer for about eight years. She did offer a one-time credit of $** which is appreciated but didn’t address my concern of my monthly bill being too high.**My only option then was to cancel all of my premium channel subscriptions except for HBO. I wish I didn’t have to do this, but no other options were offered to me by Asia.**I’m not asking for anything. I just want to let you know how disappointed I am that you didn’t make any attempt to help me. II’m sure I don’t have to remind you that the country is in the midst of a health crisis and saving money on monthly bills has become critically important to me and others.**I have not decided to change TV service providers but I am looking into what other providers have to offer in the way of price and customer service. I hope it doesn’t come to the point where I feel compelled to change.**Thank you.**Kenneth Wells*Customer * *********

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AT&T

Customer service issue
Reported by GetHuman5101052
Jul 25th, 2020 - 7 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 4104 others
0 customers following this

Timeline

GetHuman5101052 started working on this issue
Jul 25th, 2020 8:12pm
GetHuman5101052 indicated the issue is not fixed yet.
Jul 28th, 2020 7:22am

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