I am being charged $*** for allegedly not returning a device for AT&T TV. That is abso...

GetHuman5066519's Dispute a Charge issue with AT&T from July 2020

Help with my AT&T issue
First: share to improve GetHuman5066519's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5066519 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5066519's own words
I am being charged $*** for allegedly not returning a device for AT&T TV. That is absolutely false. I cancelled the service the same day I signed up for it, but the device came anyway. Then I returned to the AT&T store where I signed up for the service. They packed it up, put a label on it and then I took it directly to the post office. This is totally unacceptable and a complete waste of my time. If this is not resolved promptly to my satisfaction, I will end my phone service with AT&T, which I have had for almost ** years. It shows that AT&T is completely disorganized and does not care about its customers.

GetHuman5066519 did not yet indicate what AT&T should do to make this right.

How GetHuman5066519 fixed the problem

We are waiting for GetHuman5066519 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman5066519
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4126 others
0 customers following this

Timeline

GetHuman5066519 started working on this issue
Jul 15th 3:48am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies