CEO AT&T*Mrs Wayfield of the President’s office AT&T****-***-******Regarding the voice...

GetHuman5061166's Dispute a Charge issue with AT&T from July 2020

Help with my AT&T issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5061166's own words
CEO AT&T*Mrs Wayfield of the President’s office AT&T****-***-******Regarding the voice mailed received, I still dispute the account given to the collections office Enhance Recovery Company (ERC). The account I had with AT&T is over seven years ago, it is listed on my credit bureau as open ****** which is incorrect and too aged to try and collect on. My account * years old is unlawful, therefore I request removal from the collection agency and removed from my credit bureau immediately. If it takes my investment to legal action to have such done, you leave me with no choice. AT&T has committed an unlawful act, issuing income info to collection agency and my credit bureau.**Thank you , look forward to hearing from you soon.*Sandra Thompson ***Begin forwarded message:**On Tuesday, June **, ****, **:** AM, Sandra Thompson ******@***.com* wrote:***AT&T*Sir or Madam,**This is a dispute a recently attached collection agency Enhance Recovery Company to my credit bureau to credit reporting agencies, Account AT&T, date open January ****, amount ***.**. *Sir I have not my last account you AT&T was ****, where is this information created from.*I am in great dispute of any fees owed to you. I request a review and update and removal of all fees stated owed to collections agency and my credit bureau. I look forward to hearing from you.**Thank you *Sandra Thompson *sthsmiles@ yahoo.com
Deleted charges from my credit bureau and to make corrections to a closed account over * years ago, however it is stated opened ******
Sent previous email and returned call to Ms Wayfield and no return from her as of yet.
How GetHuman5061166 fixed the problem
CEO AT&T*Mrs Wayfield of the President’s office AT&T****-***-******Regarding the voice mailed received, I still dispute the account given to the collections office Enhance Recovery Company (ERC). The account I had with AT&T is over seven years ago, it is listed on my credit bureau as open ****** which is incorrect and too aged to try and collect on. My account * years old is unlawful, therefore I request removal from the collection agency and removed from my credit bureau immediately. If it takes my investment to legal action to have such done, you leave me with no choice. AT&T has committed an unlawful act, issuing income info to collection agency and my credit bureau.**Thank you , look forward to hearing from you soon.*Sandra Thompson ***Begin forwarded message:**On Tuesday, June **, ****, **:** AM, Sandra Thompson ******@***.com* wrote:***AT&T*Sir or Madam,**This is a dispute a recently attached collection agency Enhance Recovery Company to my credit bureau to credit reporting agencies, Account AT&T, date open January ****, amount ***.**. *Sir I have not my last account you AT&T was ****, where is this information created from.*I am in great dispute of any fees owed to you. I request a review and update and removal of all fees stated owed to collections agency and my credit bureau. I look forward to hearing from you.**Thank you *Sandra Thompson *sthsmiles@ yahoo.com
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AT&T

Dispute a Charge issue
Reported by GetHuman5061166
Jul 13th, 2020 - 2 months ago
Fixed
GetHuman5061166 shared how to fix
Seen by 4 customers so far
Similar issue to 4120 others
0 customers following this
Items needed
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Timeline

GetHuman5061166 started working on this issue
Jul 13th 7:28pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:33pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:33pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:33pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:33pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:34pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:34pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:34pm
GetHuman5061166 indicated the issue is not fixed yet.
Jul 13th 7:34pm
GetHuman5061166 confirmed the issue is fixed. Hooray!
Jul 13th 7:34pm
GetHuman5061166 shared this issue with others over email
Jul 13th 7:37pm

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